Service Upgrades Project Coordinator | Software Upgrade Coordinator |Customer Support Operations Specialist (Cary)

Job Title: Service Upgrades Project Coordinator

Location: Cary, NC 27511

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Shift: 7am-4pm / 8am-5pm / 9am-6pm

Pay Rate: $23.00- $23.00/Hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.

Job Description:

• Client, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry.
• What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services.
• We recognize that taking ownership of our work allows both us and the company to grow.
• We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

This is a role well suited to an ambitious professional, looking for the next step in their career. As an Evolve Project Coordinator, you will be responsible for:

• Coordinating and scheduling Evolve Upgrades in accordance with contractual obligations, revenue projections, and due date assignments.
• Managing project milestones to ensure on-time completion and proactively identifying actions required to keep them on track, including customer milestones such as proactive scheduling and required room availability for update performance.
• Simultaneously managing multiple Evolve revisions/projects at any given time.
• Providing reports on progress and actions on a regular basis by researching, documenting, and presenting findings.
• Responding to internal and external customer inquiries received through the Updates Management Team Mailbox.

The Key Working Relationships for this position:

Contacts are with a diverse multi-national audience including all 13 Invivo/Invitro Business Lines, Business Areas, External Customers, Regional Support Center, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality) and Regulatory Affairs.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Client

• Knowledge of SAP a plus but not required
• Ability to handle semi-complex to complex projects and determine the critical path to improve timely performance.
• Strong communication skills needed, both verbal and written.

Required skills to have for the success of this role

• Bachelor’s degree or equivalent experience required
• Independently perform important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly defined issues.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.