Equipment Support Specialist

Equipment Support Specialist

We are seeking a highly skilled and motivated Equipment Support Specialistto join our dynamic team. This role is a primary contact point responsible for providing in-depth technical support for all innovateIT car wash equipment.

Why Join Us?

• Salary range is $100,000-$115,000 per year.
• A robust benefit plan including health, dental & vision, short-term and long-term disability & life insurance - 1st of the month after employment
• 401K with 5% company match
• 3 weeks of Paid Time Off
• Free Car Washes

Job Responsibilities:

Technical Support & Troubleshooting

• Deliver remote and on-site technical support for installations, startups, and ongoing operations.
• Diagnose and resolve hydraulic, pneumatic, mechanical, electrical, and controls-related issues.
• Support field service technicians with technical guidance and troubleshooting assistance.
• Assist customers and field personnel with system integration, wiring, and networking (Ethernet/IP, TCP/IP, etc.).

Installation & Commissioning Support

• Aid in equipment commissioning including mechanical and electrical installation, calibration, programming, and testing.
• Work with contractors, trades, and service personnel during installations and service events.
• Maintain detailed field service and installation documentation.

Sales & Order Processing Support

• Process parts orders, sales orders, and warranty orders in ERP systems.
• Assist in reviewing sales proposals for accuracy and completeness.
• Coordinate customer deposits and final payments.

Engineering & Product Feedback

• Identify and communicate root causes of technical issues to engineering teams.
• Provide field feedback to improve product design, installation, and maintenance processes.
• Assist in updating technical documentation and troubleshooting guides.
• Redline and update design documentation as needed based on field conditions.

What we are looking for:

• Associate degree or higher in Electrical Engineering, Mechatronics, or related field (or equivalent experience).
• Strong customer service and technical troubleshooting skills.
• Solid understanding of electrical, mechanical, hydraulic, pneumatic, and control systems.
• Proficiency with Microsoft Office and business software systems (CRM/ERP).
• Excellent communication, problem-solving, and organizational skills.
• Experience with PLC systems (e.g., Omron, Allen-Bradley) and related software, preferred.
• Familiarity with car wash equipment and operations, preferred.
• Ability to travel up to 25% of the time and for as long as 1 week to customer locations across the country.

Company Overview:

Hoffman Development is a local family-owned company that operates the Hoffman Car Wash and Hoffman innovateIT brands. Hoffman Development has been a leading provider of innovative car washes in the Capital Region since 1965.

Established in 2019, innovateIT is Hoffman Development's newest venture. We are a manufacturing company that designs, manufactures and distributes car wash equipment. We produce high quality, reliable car wash equipment including high-pressure arches, conveyors, wheel blasters, chemical dispensing systems, and more. Design and manufacturing are done in our 13,000 square foot facility in Albany, NY.
Hoffman Development Corporation is an equal opportunity employer. It provides employment opportunities to all employees and applicants without regard to race, color, religion, sex (including gender identity, pregnancy, sexual orientation) national/ethnic origin, age, marital status, familial status, disability, military status, predisposing genetic characteristics, being a victim of domestic violence, or any other status protected under state, federal or local law. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.