Service Technician

Job Description

Job Description

The Service Technician is responsible for the diagnosis, repair, assembly, and testing of Riverhawk mechanical equipment both at our New Hartford, NY facility and at customer sites. This individual is comfortable working in a dynamic environment that includes troubleshooting equipment and providing on-site service and support to customers. Travel is a required and essential part of this position, including both domestic and international trips. Individuals must be willing and able to travel, occasionally on short notice, and must be able to represent Riverhawk in a professional and knowledgeable manner while working with customer teams in the field.

What You'll Do:

• Diagnose, repair, and test mechanical products returned from customers
• Assemble and test new Riverhawk mechanical equipment at the factory
• Report and follow up on identified issues with Riverhawk products
• Travel to customer sites to support Riverhawk products
• Perform field repairs on damaged mechanical products
• Oversee customer personnel during installation of Riverhawk equipment.
• Work closely with others
• Abide by safety guidelines set forth by OSHA, DEC, customer requirements, and Riverhawk Company
• Employee will perform other duties as assigned

What We Need:

• The ability to demonstrate the ability to diagnose and repair mechanical equipment
• A minimum of three to five years in a related role (internally or externally)
• Very strong mechanical aptitude
• Very strong communication skills and be able to represent Riverhawk in a professional manner
• Basic computer skills; proficiency is a plus
• The ability to pass security requirements for access to customer sites
• A willingness and ability to travel both internationally and domestically approximately 10-20% of the time, and must have or be capable of obtaining a valid passport
• The ability to lift 50 lbs. without assistance
• The ability to climb ladders
• A general understanding of ISO 9001 and the Riverhawk Quality Policy

What You Get:

• Pay range - $23.00-26.00/hr (please note that this range may vary based upon factors including, but not limited to, prior experience, knowledge, skills, and education as they relate to the position's qualifications.)
• Additional travel pay for overnight trips
• 96 hours of PTO and an additional 56 hours of paid sick leave annually for new hires, with additional PTO added after five years of service
• Ten paid holidays
• Discretionary bonuses based on company performance
• Outstanding medical insurance with a company funded health reimbursement account (HRA) to cover medical bills
• Choice of two dental insurance options
• Vision insurance
• Immediate 100% vesting in Company 401(k) Plan with 3% Company Contribution
• Company paid short term disability insurance and $25,000 life insurance policy with the option to purchase long term disability insurance and additional life insurance if interested
• Tuition assistance and professional development opportunities

Riverhawk Company is an equal opportunity employer and considers qualified applicants for employment without regard to race, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected factors.

Applicants who we wish to join our team will receive a conditional offer, pending the successful completion of a four panel drug test and a background screen.