Guest Services Supervisor

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POSITION: Guest Services Supervisor

DEPARTMENT: Operations

REPORTS TO: Operations Manager

FLSA STATUS: Part-time Hourly, Non-Exempt

HOURLY COMPENSATION RANGE: $30.25 -32 per hour

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

In conjunction with the Operations Manager, the Guest Services Supervisor oversees all front of house, guest services, and security efforts as they relate to the facility and surrounding grounds. Also coordinates and supervises specific event-related guest services and security on an as needed basis.

Essential Duties and Responsibilities
• Under the direction of the Operations Manager, plan, organize, manage and guide various personnel and activities necessary to establish a safe and efficient environment.
• Assist with budget preparation and track budget allocation throughout the year.
• Establish and maintain effective working relationships with crowd management contractor, police, fire, EMS and other security personnel and/or safety organizations.
• Prepare payroll, maintain records and compile reports for management on a periodic basis.
• Handle complaints, disturbances or related problems with the public, staff or promoters.
• Investigate, report, and provide follow-up on incidents including damage or injury to the facility or individuals.
• Under the direction of the Operations Manager, gain control over unusual circumstances caused by fire, storms, riots and other emergencies.
• All other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
• Bachelor's degree from an accredited four-year college or university and two (2) years related experience and/or training; or an equivalent combination of education and experience.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site - Long Beach Amphitheater

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.