Night Manager

Summary The Night Manager is responsible for ensuring the operation of the Hotel during the 3rd shift in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Maintains an active supervisory role in respect to all operating departments overnight. Qualifications High School Diploma or GED certification and equivalent work experience required. Previous Supervisory experience in a hotel environment preferred. Proven financial knowledge and solid computer skills required. Must work well in stressful, high‑pressure situations. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need. Physical Demands Long hours sometimes required, including nights and weekends. Light work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand for long hours at a time, sometimes for entire shift. As MOD, ability to move quickly to various departments on property. Responsibilities Approach all encounters with guests and team members in a friendly, service‑oriented manner. Maintain regular attendance in compliance with RCMI Hotel standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working. Comply at all times with RCMI standards and regulations to encourage safe and efficient hotel operations. Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members. Oversee and participate in guest registration and check out procedures. Balance and audit for accuracy all room revenue, food and beverage revenue and telephone/internet revenue; assist in the preparation of all reports relevant to daily revenues. Balance and audit for accuracy all room and tax charges and guest and house accounts. Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information. Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys. Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction. Analyze and generate reports and communicate information to team members and appropriate departments. Maintain correct procedures for hotel accounting, credit control and handling of financial transactions. Maintain procedures for security of guest security. Knowledge of all emergency procedures. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction. Fulfill Manager on Duty shifts. Maximize room revenue and occupancy by reviewing status daily. Analyze variances, monitor credit report and maintain close observation of daily house count. Benefits Healthcare insurance for you and your qualifying family provided at no‑cost. Vision insurance 401(K) plan with employer match Paid holidays, vacation, and personal time off Discounted hotel rooms for team members and family The Hyatt Place I Hyatt House Los Angeles International Airport provides equal employment opportunities to all (EEO/AA/Disabled/Veterans) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Hyatt Place I Hyatt House LAx complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location. #J-18808-Ljbffr