OFFICE ASSISTANT I - PART TIME - OLDER ADULT SERVICES

Customer Services Professional

The City of Irvine is seeking a customer services professional with office experience and a passion for serving older adults to assist. This position is responsible for creating a welcoming environment, providing exceptional customer service through telephone and in-person reception, assisting with program registration and information, and maintaining an organized and efficient front desk at the Senior Center. This position is part-time with schedule requirements of up to 19 hours per week.

Office Assistant I: $21.00 - $23.19 Hourly

Your Impact:

• Manage front desk operations in a busy community center environment.
• Welcome customers, program participants, and visitors by providing exceptional customer service in person, over the phone, and via email.
• Assist the public by providing information about classes, program registration, services for older adults, facility amenities, and transportation resources.
• Process program registrations, maintain participant rosters, and conduct reminder calls to support program operations.
• Compile survey responses, track participation data, and prepare program statistics.
• Perform a variety of administrative and clerical duties, including date entry, fee collection, record management, document preparation, copying, filing, and maintaining paper and electronic files.
• Assist with room set-up by arranging tables, chairs, and audiovisual equipment, and support facility reservations and special events as needed.

Minimum Qualifications:

• Completion of high school and one year of experience in a front office/customer service setting, or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Associate degree or some college education is desirable.
• Ability to push, pull, lift, or carry equipment/supplies (weighing up to 50 lbs.), and lean, stoop, twist, and bend in the performance of job duties.

Best Fit:

• Exceptional communication, interpersonal skills, and decision-making skills with the ability to build and maintain positive relationships with program participants, staff, and community members.

The Mission of the Employees of the City of Irvine is to create and maintain a community where people can live, work, and play in an environment that is safe, vibrant, and aesthetically pleasing. We are one team that exists to serve our community in the continual pursuit of a City that offers an exceptional quality of life. The City of Irvine's five values of Humility, Innovation, Empathy, Passion, and Integrity reflect the interests and needs of the community, and the level of service they expect and desire. We are One Irvine through embrace of a team-oriented approach by living our values every day.

Equal Opportunity Employer

The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may requires an accommodation. To contact Human Resources, please call View phone number on click.appcast.io or email View email address on click.appcast.io.

E-Verify

The City of Irvine participates in E-Verify. In compliance with federal law, all employees must provide verification of identity and employment authorization at the time of hire. For additional information, please review the E-Verify Participation and Right to Work notices.