Certified Medical Assistant

Job Description

Job Description

Certified Medical Assistant — Concierge Internal Medicine

Zampogna Healthcare is a privately owned concierge internal medicine practice dedicated to providing an exceptional, highly personalized healthcare experience to our members. We are a small, close-knit team that takes great pride in delivering thoughtful, attentive, and relationship-based care.

We are seeking an experienced Certified Medical Assistant (CMA) to join our team full-time. This is an ideal opportunity for someone who takes genuine pride in patient care, has excellent clinical skills, communicates exceptionally well, and thrives in a professional, elevated environment where patient experience is paramount .

The right candidate will be confident, personable, detail-oriented, and willing to wear many hats. Because we are a small practice, everyone plays an important role in our day-to-day operations. Our team works collaboratively, supports one another, and maintains a positive, drama-free environment.

Position Details

Position: Certified Medical Assistant
Schedule: Full-time, Monday–Friday, 8:00 AM–4:00 PM
Reports to: Clinical Manager

Key Responsibilities

• Provide exceptional, personalized support to our physicians and concierge medicine members.
• Room patients and obtain accurate vital signs, medical histories, medication information, and other clinical information.
• Perform phlebotomy and other clinical duties with confidence, professionalism, and attention to detail.
• Prepare and properly process laboratory specimens for submission to multiple laboratory partners.
• Ensure lab orders, specimens, and associated documentation are accurate and handled appropriately.
• Assist physicians with examinations, procedures, and other clinical needs.
• Coordinate and communicate effectively with outside laboratories, imaging centers, specialists, hospitals, and other healthcare partners.
• Maintain accurate and timely documentation within the electronic medical record.
• Assist with medication-related tasks, prescription requests, referrals, and other clinical office responsibilities as directed.
• Provide a high level of communication and service to members by phone, email, and in person.
• Assist with front desk responsibilities, including answering phones, scheduling appointments, greeting members, collecting payments, and other administrative tasks as needed.
• Help maintain a clean, organized, professional, and welcoming clinical environment.
• Protect patient privacy and maintain strict confidentiality at all times.
• Anticipate the needs of physicians, patients, and the practice and proactively step in wherever needed.
• Work collaboratively with the entire team and contribute to a positive, respectful, and supportive workplace culture.
• Perform additional duties as needed in a small, growing concierge medical practice.

Qualifications

• Certified Medical Assistant (CMA) certification required.
• Minimum of 3 years of medical assistant experience preferred.
• Primary care, internal medicine, family medicine, or concierge medicine experience strongly preferred.
• Excellent and confident phlebotomy skills are required.
• Experience processing and submitting laboratory specimens to multiple laboratory partners.
• Strong understanding of clinical workflows, medical terminology, and patient care.
• Excellent verbal and written communication skills.
• Professional, polished, warm, and personable demeanor.
• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple responsibilities while maintaining a high level of accuracy.
• Comfortable working independently while also being an active team player.
• Willingness to assist with both clinical and front-office responsibilities.
• Ability to adapt to the needs of a small practice.
• Proficiency with electronic medical records and standard office technology.
• Commitment to maintaining patient confidentiality and providing exceptional service.

The Ideal Candidate

The ideal candidate is someone who understands that concierge medicine is about more than simply completing clinical tasks. Every interaction matters. Our patients expect — and deserve — a high level of personal attention, professionalism, responsiveness, and care.

We are looking for someone who is:

• Naturally warm, friendly, and approachable
• Professional and polished in appearance and communication
• Confident interacting with patients and their families
• Calm, positive, and solutions-oriented
• Highly dependable and accountable
• Detail-oriented without losing sight of the bigger picture
• Comfortable taking initiative and anticipating what needs to be done
• Flexible and willing to help wherever needed
• A genuine team player who values a close-knit work environment
• Someone who contributes to a positive, respectful, drama-free workplace

What We Offer

• Competitive compensation
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with employer matching
• Paid time off
• Consistent Monday–Friday schedule
• No weekend hours
• Opportunity to work closely with physicians in a highly personalized concierge medicine environment
• A small, supportive team culture where your contributions truly matter

If you are an experienced Certified Medical Assistant who takes pride in exceptional patient care, has excellent clinical and phlebotomy skills, and is looking for a professional practice where you can become an integral part of a close-knit team, we would love to hear from you!

Zampogna Healthcare is a premier provider of concierge medical services, committed to delivering highly personalized, patient-centered care. Deeply rooted in the local community, we bring over 40 years of history serving patients in Naples, Florida. Our founder, a second-generation Internal Medicine physician and Naples native, continues a longstanding tradition of dedicated care within the community. With a strong legacy and deep understanding of the unique needs of our patients, our practice is well-positioned for continued growth and long-term impact. We remain committed to fostering meaningful patient relationships and providing exceptional care for generations to come.

We strive to transform the healthcare experience by providing extended, unrushed visits, thorough medical care, and easy access to a skilled team of physicians. Our goal is to support patients in reaching their best possible health through preventive strategies, wellness initiatives, and care designed around their individual needs. As a leading concierge medicine practice, we deliver highly personalized, evidence-based care that goes beyond traditional models.

Our approach focuses on the whole person, prioritizing prevention, early diagnosis, and long-term wellness through in-depth appointments, advanced testing, and strong, lasting relationships between physicians and patients. We are a well-established and growing practice known for excellence in our community, with ongoing demand for membership. By maintaining a limited patient panel, we ensure care that is thoughtful, relationship-focused, and unhurried—giving physicians the time to truly listen, educate, and provide care the way it was always intended.

Company Description

Zampogna Healthcare is a premier provider of concierge medical services, committed to delivering highly personalized, patient-centered care. Deeply rooted in the local community, we bring over 40 years of history serving patients in Naples, Florida. Our founder, a second-generation Internal Medicine physician and Naples native, continues a longstanding tradition of dedicated care within the community. With a strong legacy and deep understanding of the unique needs of our patients, our practice is well-positioned for continued growth and long-term impact. We remain committed to fostering meaningful patient relationships and providing exceptional care for generations to come. \n\nWe strive to transform the healthcare experience by providing extended, unrushed visits, thorough medical care, and easy access to a skilled team of physicians. Our goal is to support patients in reaching their best possible health through preventive strategies, wellness initiatives, and care designed around their individual needs. As a leading concierge medicine practice, we deliver highly personalized, evidence-based care that goes beyond traditional models. \n\nOur approach focuses on the whole person, prioritizing prevention, early diagnosis, and long-term wellness through in-depth appointments, advanced testing, and strong, lasting relationships between physicians and patients. We are a well-established and growing practice known for excellence in our community, with ongoing demand for membership. By maintaining a limited patient panel, we ensure care that is thoughtful, relationship-focused, and unhurried—giving physicians the time to truly listen, educate, and provide care the way it was always intended.