Credit Administration Advisor (Hybrid)

Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside a company office. The preferred locations are: Raleigh, NC; Morristown, NJ; Santa Clara, CA. This position will play a pivotal role in ensuring the effective management of end user support for the newly implemented risk rating process and related platforms. The role is critical for optimizing operational efficiency of the process and for supporting any related credit risk management initiatives. It may provide leadership for the work group through knowledge in the area of specialization. Responsibilities Oversight – Oversee and enhance risk rating processes to ensure accuracy, completeness, and compliance with bank’s related policies and procedures. User Support – Ensure timely user communication and issue resolution. Work closely with relationship managers, credit analysts, and other stakeholders to address risk rating related inquiries and resolve issues promptly. Work with junior team members to ensure user responses are timely, and ensure appropriate escalations of complex issues to senior credit admin advisor and/or tier 2 teams so that deal timelines are not adversely impacted. Risk Management – Work with the implementation teams to identify ongoing risks and develop strategies to mitigate potential issues, minimize or eliminate risk. Ensure adherence to bank’s related management policies and procedures, stay informed about regulatory changes impacting commercial lending, risk ratings, and credit administration practices. Collaboration – Collaborate with tier 2 teams to ensure that FAQs on recurring system, process and/or model issues are created, updated, and remain accurate. Operational Support – Maintain risk rating process related policy, procedures, and job aids to accurately reflect the process; develop, implement, and continuously improve procedures; provide guidance to junior team members on credit administration and risk rating processes and requirements; act as a resource to management with documentation, presentations, or other materials to educate new users and support staff on risk rating related topics; handle complex technical matters and participate in special projects. Process Improvement – Identify opportunities to streamline end user support and issue escalation workflows, implement best practices to provide user support and reduce operational risk. Data Analysis – Source, compile, and interpret data for issue volume, issue escalations, resolution time, rating override, etc. Qualifications Bachelor’s Degree and 4 years of experience, or high school diploma/GED and 8 years of experience, in combination with strong analytical skills, attention to detail, and a solid understanding of commercial credit operations, credit documentation, and loan servicing. Preferred Qualifications Prior experience with loan origination systems (nCino) and/or spreading systems (Moody’s CreditLens) is a plus. Interest in learning about credit risk rating models and loan systems. Strong communication skills with the ability to craft audience‑appropriate communication. Strong organization skills, must be a team player. Base pay for this position is generally between $135,000 and $145,000, with actual starting base pay determined based on skills, experience, location, and other non‑discriminatory factors. Compensation may include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs support associates where they are in life. Full‑time associates (20+ hours) are offered a comprehensive benefit program, including those designed to support families. More information regarding our benefits offerings can be found at #J-18808-Ljbffr First Citizens Bank