Luxury Store Manager

Overview The Store Manager for the Scottsdale location will recruit and supervise a team of Customer Experience Associates, delivering exceptional service to customers. The team will efficiently execute a personalized showroom experience, complete the sales process, and provide post-sale support. As the manager, you will have the opportunity to develop the team and directly impact the growth of the company. Compensation and Schedule Base salary range: $75,000.00/yr - $90,000.00/yr Bonus eligibility: up to $15,000 Schedule: Tuesday through Saturday Location: Scottsdale, AZ Key Responsibilities Recruit and manage a team of Customer Experience Associates in a fast-paced environment Maintain an efficient and highly functional showroom and office, ensuring the team meets a high standard of customer service Create memorable and personalized experiences for clients by guiding customers through purchasing decisions, such as diamond options and custom designs Respond to customer inquiries via phone, email and live chat, and ensure high standards are upheld by the team Conduct in-person customer appointments to present jewelry in the private showroom, delivering a personalized luxury experience Continuously seek ways to improve the customer experience by implementing efficiency improvements Handle customer experience escalations to ensure the best possible outcomes Create and maintain a team schedule to cover all duties and appointments Collaborate across departments on projects related to order management, inventory, merchandising, and fraud prevention Communicate with sales, production, and fulfillment teams regarding timelines Develop and implement policies and procedures to ensure smooth business operations Manage people in a retail and service environment; recruit high-performing and accountable teams Demonstrate a proven track record of building effective teams Qualifications BA degree or equivalent Experience managing people in retail or equivalent environment Proven track record of recruiting high-performing teams Highly organized with strong execution, problem-solving, and process-improvement abilities Motivated self-starter with high efficiency Excellent written and verbal communications Ability to think critically and adapt quickly in a flexible environment Exceptional time management and accountability Team player with collaborative approach Strong CRM software experience Interest in socially and environmentally responsible organizations and products EEO statements and legally required disclosures were present in the original listing and should be retained as required by applicable law. #J-18808-Ljbffr The Retail Network