Customer Service Specialist (SAP)

Job Description

Job Description

Position: Customer Service Specialist (SAP)

Location: Midland, MI (Onsite)

Duration: 10+ months contract

Start Date: ASAP

We are seeking an experienced Order Management Specialist to support a leading global manufacturing organization. This role is ideal for professionals with a background in order management, supply chain, customer operations, sales support, or accounts receivable who thrive in a fast-paced environment and have experience working with SAP .

Responsibilities

• Manage the end-to-end order entry and order fulfillment process for assigned customer accounts.
• Review, validate, and process customer orders in compliance with company policies and business guidelines.
• Coordinate with internal teams including Sales, Supply Chain, Logistics, Manufacturing, and Customer Service to ensure timely order fulfillment.
• Build and maintain strong customer relationships by providing exceptional service and resolving order-related issues.
• Monitor order status, shipment schedules, and delivery timelines while maintaining high service levels.
• Resolve complex customer inquiries and identify cost-effective solutions.
• Support commercial strategies by ensuring accurate and efficient order execution.
• Serve as a subject matter resource for SAP, business processes, and operational systems.
• Identify opportunities to improve processes and enhance customer satisfaction.

Required Qualifications

• Bachelor's degree required.
• Minimum 5 years of experience in Order Management, Customer Operations, Sales Support, Supply Chain, Logistics, Accounts Receivable, or a related field.
• 1-2 years of SAP experience preferred.
• Strong understanding of order processing and order fulfillment workflows.
• Excellent problem-solving, analytical, and communication skills.
• Proficiency in Microsoft Excel and Outlook .

Preferred Background

Candidates with experience in one or more of the following areas are encouraged to apply:

• Order Management / Order Processing
• Supply Chain
• Customer Operations
• Sales Support
• Logistics / Distribution
• Accounts Receivable
• Manufacturing Customer Service
• Commercial Operations

Key Skills

• Order Entry
• Order Fulfillment
• SAP
• Customer Service
• Supply Chain
• Sales Support
• Logistics Coordination
• Problem Solving
• Microsoft Excel
• Microsoft Outlook
• Cross-functional Collaboration

If you have a strong background in SAP order management, customer operations, or supply chain and enjoy working with cross-functional teams to deliver exceptional customer service, we'd love to hear from you.

GTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws.

G-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients' job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.

Company Description

G-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients' job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.