Bilingual Customer Support - Onsite

divh2Job Opportunity at InteLogix/h2pPay Rate: $16 hr/ppAt InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference./ppIf you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!/ppIn this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions./pulliAre you energetic, enthusiastic with an engaging personality?/liliAre you driven to deliver effective results while providing excellent customer service?/liliDo you have extraordinary communication skills?/li/ulpWhats in it for YOU?/pulliPaid Training/liliMedical, Dental, and Vision Insurance/liliPaid Time Off/liliEmployee Discounts/liliFull-time, non-seasonal/liliCareer Advancement/li/ulpResponsibilities/pulliServe as the primary point of contact for customers via phone/liliMake outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts/liliProvide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions/liliMaintain a thorough understanding of products, services and policies to effectively assist customers/liliAccurately document customer interactions and transactions across all tools/platforms/liliCollaborate with other departments to resolve customer issues and escalate complex problems as necessary/liliStrive to exceed customer satisfaction goals and performance metrics/liliContinuously seek opportunities to improve the customer experience and streamline processes/liliStay updated on product knowledge and industry trends to better assist customers/liliAbility to work within the defined hours of operation with flexibility needed on weekends and holidays/liulliMonday - Friday: 7 a.m. to 10 p.m./liliSaturday: 7 a.m. to 7 p.m./li/ul/ulpWhat We Look for in a Candidate:/pulliMust be 18 years of age or older/liliHigh School Diploma or equivalent/liliFluency in both the English and Spanish language/liliAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work/liliPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone/liliTyping Assessment required/liliSuperb attendance, so you can be there when our customers need us/li/ulpAll job offers are contingent upon completion of drug screen and background checks./p/div