Customer Service Associate

POSITION IS M-F CONTRACT TO HIRE

Position starts at $22HR. After 90 days it goes up to $25HR + commissions.

Join a mission-driven organization dedicated to helping individuals achieve their educational and career goals. This employee-focused organization is committed to empowering students to create meaningful, lasting change in their lives through career-focused education. The team is passionate about making a positive impact and values professionals who are compassionate, driven, and committed to helping others succeed.

We are seeking a Payment Specialist to join our client's team. In this role, you will be responsible for managing cash collections related to institutional and private loans, payment plans, and past-due inactive student accounts. You will also support the Collections Supervisor by coordinating collection efforts with loan servicers and third-party collection agencies while ensuring all collection activities comply with applicable regulatory requirements.

Successful candidates will:

• Maintain compliance with all applicable federal regulations, including HEOA Disclosure requirements, Regulation Z, Truth in Lending, and Consumer Financial Protection Bureau (CFPB) guidelines related to collection activities.
• Contact inactive students with past-due balances through outbound phone calls, email, and written correspondence to secure payments.
• Consistently meet or exceed assigned monthly collection goals and performance expectations.
• Complete the required daily and weekly collection activities to achieve account recovery objectives.
• Perform skip tracing to locate borrowers and update contact information.
• Assist with data collection, reporting, and other administrative tasks to support the collections team.
• Make approximately 100+ outbound and inbound calls per day.
• Utilize multiple systems and databases to research accounts and document collection efforts.
• Support the onboarding and training of new Collection Associates as needed.

Qualifications

• Associates degree (A.A.) or equivalent from two-year College or technical school; OR six month to one year related experience and/or training; or equivalent combination of education and experience.
• Strong interpersonal and positive relationship management skills. Sensitivity to students and families of diverse socio-economic backgrounds.
• Excellent written and verbal communication skills
• Knowledge of collection rules and regulations including HEOA regulations, Regulation Z, Truth in Lending Disclosures.
• Ability to analyze numbers.
• Ability to work with Microsoft Office, specifically Excel Spreadsheet and Word.