Customer Service Rep

Job Description

Job Description

JOB DESCRIPTION

Job Title: Customer Service Representative
Department:HQ INSIDE SALES
Reports To: Customer Service Manager
FLSA Status: Non- Exempt
Employment Status: Full Time
Location: Channahon
Pay Range: $40K- $60K

Who We Are: 

With over 70 years of innovative products and services, Valto is the world’s leading provider of FRP composite panels. Our lightweight composite products deliver unsurpassed strength and durability; and we continue to pioneer next level performance in building materials, recreational vehicles, and transportation. We deliver quality products that perform in demanding environments. 

Who We Are Looking For: 

Valto is searching for a Customer Service Representative to be based out of Channahon, IL, who is fluent in speaking, reading, writing in Spanish . Reporting to Customer Service Manager, this person will be responsible for providing exceptional service and support to customers by managing orders, responding to inquiries, communicating product information, and ensuring a seamless customer experience from order entry through delivery. This role serves as a key liaison between customers, sales, operations, and internal departments to ensure customer needs are met accurately, efficiently, and professionally.

The ideal candidate will bring 5–7 years of customer service experience and a minimum of an associate’s degree in business or a related field. We are seeking someone who will not only provide exceptional customer support, but also take ownership, identify opportunities for continuous improvement, challenge the status quo, and collaborate across teams to strengthen processes and drive meaningful business results.

What They Will Be Doing:

How you’ll make an impact: 

• Provide outstanding customer service by responding to customer inquiries, resolving issues, and maintaining strong relationships with customers, prospects, and internal stakeholders.
• Accurately process customer orders, pricing requests, quotations, and account information while ensuring order details are entered and managed in a timely manner.
• Communicate product information, availability, pricing, and application guidance to help customers make informed purchasing decisions.
• Monitor order fulfillment, shipment status, and delivery performance to ensure customers remain informed throughout the order lifecycle.
• Maintain customer data, records, documentation, electronic orders, and CRM information while ensuring accuracy and organization.
• Collaborate with Sales, Operations, Shipping, and other departments to resolve customer concerns, improve processes, and support company objectives.

What They Will Bring: 

What you bring to the table: 

• Associate's degree or Bachelor's degree preferred; equivalent customer service experience may be considered.
• Previous customer service, order management, sales support, account management, or administrative experience preferred.
• Fluent in English and Spanish, with strong verbal, written, and telephone communication skills required to effectively support our Spanish-speaking customers, ensure clear and accurate communication, and build positive relationships with both customers and internal teams.
• Experience working with CRM systems, order entry systems, Microsoft Office applications, and business software programs. Experience with AS400 and Salesforce is preferred.
• Strong organizational and multitasking skills with the ability to manage multiple customer requests and priorities in a fast-paced environment.
• Effective problem-solving skills, attention to detail, and a customer-focused mindset with a strong sense of urgency.
• Ability to learn technical product information, pricing structures, and business processes while supporting customer needs and company goals.

Supervisory Responsibilities: 

• None

Work Environment: Office/Standard Indoor Environment

Office/Standard Indoor Environment - This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.

Physical Demands

• Regularly sit, stand, walk, and move throughout office environments during the workday.
• Frequently use computers, telephones, headsets, CRM systems, and office equipment to communicate with customers and process transactions.
• Must possess sufficient vision, hearing, communication skills, and manual dexterity to review customer information, manage orders, prepare quotations, and communicate effectively with customers and internal teams.
• Ability to occasionally lift and carry office supplies, files, marketing materials, or customer documentation.
• May occasionally visit manufacturing, warehouse, or shipping areas to support customer inquiries, product knowledge, or operational coordination. Appropriate PPE may be required in these environments.
• Must be capable of managing multiple priorities, maintaining accuracy, and delivering exceptional customer service in a fast-paced business environment.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Travel Requirements

• None

Americans with Disabilities Act (ADA)

Valto, Inc is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with the Americans with Disabilities Act (ADA), reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position, unless doing so would impose an undue hardship on the Company. Employees and applicants who require accommodation should contact Human Resources. 

Illinois Positions Only (For positions located in Illinois):

Valto, Inc complies with the Americans with Disabilities Act (ADA), the ADA Amendments Act (ADAAA), and the Illinois Human Rights Act, and provides reasonable accommodations to qualified applicants and employees with disabilities as required by law.

Equal Employment Opportunity Statement

Valto, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Disclaimer

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify job duties and responsibilities at any time based on business needs.

Nothing in this job description creates an employment contract, express or implied. Employment remains at will where permitted by applicable law.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.