Director, Fulfillment Operations

Overview of Position

The Director Distribution Operations is responsible for the strategy operational excellence and continuous improvement of Medifasts distribution network including company-operated and third-party logistics (3PL) facilities. This role leads network optimization operational excellence and distribution strategy to ensure exceptional customer service inventory accuracy regulatory compliance and cost-effective fulfillment.

Reporting to the EVP Supply Chain Operations the Director oversees a multi-site distribution network and is accountable for safety quality service financial performance and strategic growth initiatives. The role partners closely with cross-functional leaders across Supply Chain Customer Service Marketing Finance IT and Field Operations to deliver a seamless customer experience and support the companys long-term business objectives.

As a key member of the Supply Chain leadership team this individual serves as a strategic advisor on distribution network design operational capabilities systems and process improvements.

Job Responsibilities

• Develop and execute the distribution network strategy aligning operational capabilities with business growth objectives and customer experience goals.
• Lead all distribution operations across company-owned and third-party facilities ensuring excellence in safety quality service inventory management and cost performance.
• Optimize network design transportation fulfillment and inventory flows through data-driven analysis modeling and continuous improvement initiatives.
• Manage strategic relationships with third-party logistics (3PL) providers carriers and service partners to ensure operational scalability and performance.
• Own distribution-related financial performance including budget management cost optimization capital planning and productivity improvement initiatives.
• Build develop and lead a high-performing organization by attracting developing and retaining talent while fostering a culture of accountability collaboration and continuous improvement.
• Partner cross-functionally to ensure alignment between supply chain operations and broader business priorities supporting exceptional customer and coach experiences.
• Lead contract negotiations and vendor management activities to maximize service levels flexibility and long-term value.
• Ensure compliance with all applicable regulatory food safety trade compliance and corporate governance requirements.
• Define and monitor key operational and financial performance indicators providing actionable insights and recommendations to executive leadership.
• Drive strategic initiatives and transformation efforts including process redesign systems enhancements automation and network expansion opportunities.
• Partner with Information Technology to develop and implement technology solutions that improve operational efficiency scalability visibility and customer service.
• Provide leadership and governance for distribution-related projects ensuring successful execution and measurable business outcomes.
• Guide the Facilities and Capital Project teams to ensure site safety infrastructure reliability and the successful delivery of supply chain technology and expansion projects.

Scope

• Oversight of a multi-node distribution network consisting of company-operated and third-party fulfillment facilities (1 owned 2 3PL).
• Direct management of global strategic partners for distribution including but not limited to UPS Fed Ex USPS QSure JB Hunt Schneider Logistics Air Freight Plus Wen Parker Logistics and Red Stag Logistics and additional partners as needed.
• Leadership responsibility for approximately 150 employees across multiple locations through direct and indirect reporting structures.
• Responsible for compliance with food safety regulations trade requirements and corporate governance standards including SOX controls.
• Oversight of approximately $20MM in annual distribution-related operating expenditure having additional responsibilities for $25M-30MM in raw ingredients and finished goods inventory.

Knowledge Education Skills and Abilities

• Bachelors degree required; advanced degree in Supply Chain or Business preferred.
• Minimum 15 years of progressive leadership experience in distribution logistics supply chain operations and network strategy. Proven success leading large-scale distribution networks including company-operated and outsourced fulfillment environments.
• Deep expertise in direct-to-consumer fulfillment transportation inventory management and supply chain optimization.
• Demonstrated experience designing and implementing scalable supply chain networks during periods of business growth and transformation.
• Strong financial acumen with experience managing large operating budgets capital investments and productivity initiatives.
• Experience leading strategic vendor and partner relationships including contract negotiation and performance management.
• Strong knowledge of supply chain technologies including ERP WMS TMS and related systems.
• International supply chain experience preferred with working knowledge of global trade and compliance requirements.
• Exceptional leadership communication influence and stakeholder management skills with the ability to engage effectively at all levels of the organization.

The salary range for this position is:

Driven to improve metabolic health through advanced science and comprehensive behavioral support Medifast has introduced Metabolic Synchronization a breakthrough science that targets metabolic dysfunction through a comprehensive system focused on fat loss lean mass preservation and long-term health. Trilivys comprehensive three-phase metabolic health system is designed to help people reset their metabolism refine their health and renew their lives. By integrating science coaching and healthy habits into a single approach Trilivy helps people look feel and live better. Backed by more than 45 years of clinical heritage Medifast continues to advance its mission of lifelong transformation through metabolic science and human connection. For more information visit and .

Required Experience:

Director