Operations Manager

Location: Remote Required Clearance: Required to have and maintain a Non‑Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Certifications: Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification. Required Education: HS Diploma/GED Required Experience: Seven (7) + years of experience in supporting Information Technology as an Operations Manager. Position Description PingWind is seeking an Operations Manager who evaluates system performance daily to ensure adequate response times for production applications. The role administers, designs, implements, supports, and maintains operations for an organization's Information technology, applications, network components, and VMware environment infrastructure. It oversees performance tuning and monitors performance of server systems, including uptime, failover, antiviral, and anti‑spamming. Primary Responsibilities Administers and provides overall support and maintenance of applications, operating systems, and network connectivity. Evaluates system performance daily to ensure adequate response times for production applications. Establishes and documents procedures to ensure data integrity including system fail‑over and backup/recovery. Acquires, configures, and maintains servers for development work, internal and customer testing, and production environments. Maintains software updates, designs and implements new system structures, and tracks and monitors server usage and uptime. Plans, implements, administers, and optimizes company servers and network infrastructures to achieve high performance of the various supported business applications. Sets up and maintains fault tolerances and monitors and manages accounts. Sets up environment, equipment, public and/or private cloud systems, understanding and depending on type of workload, and deploys them in an automated way; and monitors, moves, and alters the systems using a prescribed methodology. Establishes and implements standards for cloud operations according to specifications and parameters. Multi‑discipline environment support, across various platforms and capabilities. May manage a team, or enterprise team. Experience with management, leadership, coordination, and customer contact for the maintenance and ongoing operation of a large‑scale highly available system integrated with business‑critical systems contemplated in this PWS. Strong technical understanding of Information Technology, Identity and Access Management, and AWS GovCloud systems and services for the areas of work contemplated in PWS. An AWS Solution Architect certification is mandatory. Expert knowledge of recent technological advances in computer science and engineering. Excellent written and verbal communication skills, including experience in presenting material to senior Government officials. Required Qualifications Required to have and maintain a Non‑Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification. Desired Qualifications Bachelor’s Degree About PingWind PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service‑Disabled Veteran Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and Northern Virginia. Benefits Eleven Federal Holidays Paid Time Off accrued each pay period Parental Leave Three medical plan choices with generous employer contribution Dental and Vision Insurance Company paid Short‑Term and Long‑Term Disability Company paid Life and AD&D Insurance 401k with competitive matching and vesting schedule Continuing education assistance Short Term / Long Term Disability & Life Insurance Medical, Dependent Care and Commuter Flexible Spending Accounts Employee Assistance Program Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass) 529 College Savings Plan Legal Insurance Pet Insurance Veterans are encouraged to apply PingWind, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. #J-18808-Ljbffr