Member Solutions Specialist

Job Description

Job Description

About the Role:

At Unitus, each employee has an opportunity to make a difference for our members. The Member Solutions Specialist mitigates credit risk to the Credit Union by analyzing the financial situation of delinquent or financially stressed members and negotiating solutions to lower collections risk and net loss exposure to the membership. Contribution to the organization is lower delinquency, and lower net loan losses, and strong service ratings which lead to higher net income and member loyalty, as we assist in establishing meaningful solutions to repayment difficulties and makes significant contributions to ensure commitment for unparalleled service – the kind that creates the Unitus difference . Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.

This position is based at Unitus Business Center in Tigard, OR. 

Responsibilities:

• Complete basic functions pertaining to delinquency/default of a variety of loans to ensure payments, recovery, problem resolution, and protection of the credit union’s interests. Apply analysis and basic collection techniques to secure repayment plans and make decisions on methods of collection, performing duties within the framework of credit union policy and guidelines and in compliance with applicable State and Federal lending regulations.  Gather information and maintain communications to ensure a strong member experience in the timely resolution of delinquent accounts.  Recommend effective solutions in complex account situations. Protect the interests of the membership, while lowering risk to the credit union. Participate in maintaining delinquency and write-off that is lower than peers. 

• Monitor accounts and perform follow-up as needed to ensure payments are received, including processing pay-by-phone for members. Make appropriate referrals for repossession, charge-off and referral to outside agencies.  
• Meet department goals for delinquency, write-off, and recovery.  Serve as a resource to other departments and branches to provide feedback to assist in continuously improving and strengthening the quality and soundness of lending activities. 

Minimum Qualifications:

• High school education or equivalent certificate 
• At least one year of experience reviewing and analyzing account notes to determine course of action required. 
• Collections experience in a financial institution, including basic knowledge of debt collection practices in consumer loans preferred
• Bi-lingual English/Spanish is preferred.

Our Benefits

Maintaining wellness and work/life balance is an important part of the Unitus culture. Our benefits are a reflection of this commitment. 

• Medical + Dental + Vision
• Flexible Spending Accounts + HSA
• Employees accrue up to 20 days of Paid Time Off (PTO) during their first twelve months of employment
• Unitus recognizes 12 paid holidays per year
• 401(k) Retirement Savings  
• Annual Incentives (*eligibility dependent)
• Employee Assistance Plan
• Tuition Reimbursement
• Student Loan Debt Repayment
• Transit & Parking benefits
• Paid Volunteer Time Off

What’s it really like to work here? 

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment based on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.