Remote Client Service Representative (Bilingual)

Bilingual Client Service Representative (100% Remote)

Available Schedule: 12:30PM - 9PM EST Mon-Fri

Mission Driven Client Support Focused Full Benefits

GRT Financial, Inc. is a licensed, transparent, and client-centered debt settlement company committed to helping individuals regain financial control. We pride ourselves on delivering honest, empathetic, and accurate support to clients throughout their debt relief journey.

We're seeking dependable, empathetic, customer service-oriented individuals who enjoy going above and beyond for our clients, answering questions, and providing clarity in a fast-paced, high-volume remote environment.

Why This Role Matters

As a Client Service Representative, you support clients by answering program questions, providing updates, and ensuring their concerns are addressed accurately and professionally. This role is customer service-focused, not sales or retention, and plays a critical part in creating a positive client experience.

This is a high-volume customer service role, meaning: Inbound-focused client support with some outbound follow-ups Performance measured by service quality, accuracy, responsiveness, and documentation

If you enjoy assisting customers, staying organized, and providing clear information with empathy, you'll thrive in this role.

Responsibilities of Bilingual Client Service Representatives

• Fluent in Spanish (Reading, Writing, and Speaking)
• Ability to switch between English & Spanish calls throughout the day
• Handle high volumes of inbound client calls
• Make outbound follow-up calls to provide updates and answer questions
• Respond to client concerns with professionalism and empathy
• Clearly explain debt settlement programs and processes
• Accurately document all client interactions in CRM systems
• Navigate multiple systems to locate and update client information
• Partner with internal departments to resolve client needs
• Meet performance expectations while maintaining excellent service

Qualifications & Training for Bilingual Client Service Representatives

• Customer service or call center experience preferred
• Strong verbal & written communication skills
• High attention to detail and accuracy
• Proficient in basic computer skills & Navigating CRMs & other IT platforms
• Reliable time & attendance history
• Financial services experience a plus
• Virtual training provided (2 weeks of online training with final assessment and 2 weeks of nesting/shadowing)

Compensation & Benefits for Bilingual Client Service Representative

• $16/hourPAID WEEKLY
• Bonus Opportunities
• Medical, dental & vision insurance (1st of month after 30 days)
• 401(k) plan options & paid time off
• 100% company-paid life insurance & short/long-term disability
• FSA options + Employee Assistance Program (EAP)

Ready to Get Started?

If you're passionate about helping people through excellent customer service interactions in a call-center environment and want a stable, fully remote role with strong benefits, we'd love to interview you.

Equal Opportunity Employer GRT Financial does not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other protected status. All hiring decisions are based solely on job-related criteria.