Delivery Director

Insight Global Consulting is the professional services division of Insight Global. At our core, we are innovative problem solvers who add value through talent and technology. We hire for long‑term growth and fulfillment while fostering a people‑first culture that supports one another and strives to Be the Light to the world around us. With access to talent in 50+ countries and delivery capabilities globally, we deliver world‑class technical and talent services to Fortune 500 clients to power innovation and transformation. We hire for people who embody our Shared Values: Everyone Matters, We Take Care of Each Other, Leadership is Here to Serve, High Character and Hard Work Above All Else, Always Know Where You Stand, Unity in Diversity, and Hustle & Grit. These values are the fabric of our company. This is who we are, this is what we live by, and this is what shapes everything we do. About This Role The Director, Delivery oversees operational and quality delivery of the projects within their portfolio through leadership, mentorship and partnership. This position ensures effective project design and execution while fostering strategic relationships. Manages employees focused on strategic, business and action plans to achieve specified goals and objectives. What You'll Do Own end-to-end delivery of a portfolio of professional services programs ranging from custom to fully outsourced managed services, ensuring alignment with client objectives, contractual commitments, and business strategy Establish and enforce delivery standards, governance models, and operating rhythms across all programs Translate executive strategy into executable program roadmaps, milestones, and success metrics. Drive consistency in program execution while allowing flexibility or client-specific needs Lead, mentor, and develop a team of Project Managers and Program Managers across multiple engagements. Set clear expectations for performance, accountability, and professional growth Build a high-performing, collaborative delivery culture focused on accountability, quality, and continuous improvement. Identify skill gaps and partner with leadership to drive hiring, onboarding, and training initiatives. Client & Stakeholder Leadership Serve as the senior delivery escalation point for clients, ensuring confidence, transparency, and trust. Partner with Sales, Account Management, and Executive stakeholders to shape delivery approach during pre-sales, scoping, and transitions. Lead executive level client communication, including status reviews, risk discussions, negotiations, and value realization Own financial performance of a portfolio, including revenue, margins, utilization, and cost control. Ensure programs and delivered within scope, budget, and timeline while meeting quality expectations. Oversee forecasting, resource allocation, and demand planning to balance growth and delivery excellence Partner with Sales and Solutions to manage change orders, scope adjustments, and commercial risk Delivery Governance & Risk Management Establish Program Governance frameworks, including status reporting, risk management, and issue escalation. Ensure early identification and mitigation of delivery, operational, and client risks. Drive disciplined change management and scope control across all engagements Ensure compliance with internal processes, contractual obligations, and regulator requirements Operational Excellence & Continuous Improvement Define and refine delivery methodologies, tools, and best practices. Use data and KPIs to assess performance, identify trends, and drive improvements for delivery quality Champion operational efficiency, standardization, and scalability as the portfolio grows. What You'll Need to Succeed 10+ years in program management, engineering leadership, operations strategy, or technical consulting. Demonstrated ability to manage a portfolio of programs with satisfactory outcomes. Strong understanding of project/program management and professional services. Familiarity with OKRs, KPI frameworks, and organizational performance systems. Strong understanding of: land acquisition and land planning, permitting and regulatory, utility operations, engineering lifecycle, data analytics, AI process and augmentation, stakeholder coordination Preferred Qualifications Experience delivering programs in Utilities, Oil & Gas or Technology environments. Processes compliance utility asset management practices Background in engineering, Utility networks, or Utility operations Experience leading programs across Field Operations, Engineering and/or Technology. Ability to translate technical complexity into strategic clarity for stakeholders. MBA or equivalent professional experience #J-18808-Ljbffr Insight Global