Service Specialist

Overview

Consider a new career today as a Dock and Mail Team Member the fastest-growing, national, facilities management company in the industry.


Receive, sort, process, and distribute incoming mail, parcels, and express shipments throughout campus.
Prepare outgoing mail and packages for pickup by postal and courier services.
Operate postage equipment and maintain postage accounts.
Track accountable mail, certified mail, registered mail, and special deliveries.
Maintain accurate records of package deliveries and mail distribution activities.
Assist faculty, staff, and students with mail-related inquiries and issues.

IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.

The Opportunity: IST is looking for friendly, service-oriented, customer focused people with a passion for excellence. We offer professional training, skill enhancement and opportunities to advance toward full time positions.

Position Details:

This direct hire role is part time, on call, and performs work in the M Store on the campus of Maryville University. Hours will range within 8:00AM- 6:00PM and available to work rotational weekends. Must be able to walk and stand for long periods of time. Lifting up to 55lbs and a valid driver's license is needed. We handle all incoming package deliveries for the University Faculty and Students.

Hourly Co mpensation: $18 - 19 USD per hour

Amenities: Free Parking

Responsibilities

The Copy/Mail Team Member will be responsible for maintaining the highest levels of customer care while demonstrating a friendly and cooperative attitude, in addition to:

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Shipping & Receiving/Ordering supplies
• Pick-up and deliver mail, parcels, copy jobs and faxes to customers
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines as well as all safety procedures
• Perform other tasks as assigned

Qualifications

The Copy/Mail Team Member will possess excellent communication skills both verbal and written, is effectively able to work independently and in a team environment, in addition to:

• Must have access to reliable transportation to reach locations not on public transportation routes
• Must have valid DL
• High school diploma or equivalent (GED) - College Degree is a plus and allows a fast track plan to management
• Customer Service/ Hospitality/ Retail background preferred
• Professional appearance and demeanor
• Keyboarding and windows environment PC skills
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment
• Lifting up to 55 pounds

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at View email address on click.appcast.io.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.