Equipment Order Specialist

Job Description

Job Description

What it's Like to Work Here

"Friendly", "family-oriented", "collaborative", "fun", "flexible" ... we asked our team, and these are just a few words used to describe what it's like working at Continental Laundry Solutions. Our team members all share a positive attitude, passion, and commitment to provide excellent support to each other and our customers. Our culture, plus continuous opportunities for growth and development, have resulted in an industry-low turnover rate. Don't miss out on this rare opportunity to join us!

A Day in the Life as an Equipment Order Specialist

As an Equipment Order Specialist, you'll serve as a key liaison between CLS staff and distributors, ensuring a seamless and customer-focused order experience. Responsibilities include:

• Serving as the primary point of contact for distributor accounts, ensuring a seamless and positive experience across all customer interactions
• Partnering closely with the sales team to keep all stakeholders informed on order status and activities for assigned accounts
• Accurately processing customer equipment orders
• Responding to customer inquiries regarding availability and product information
• Providing order follow-up, tracking information, and proactively addressing any order issues
• Creating and maintaining work orders
• Managing equipment order backlog

What You Need

• High school diploma or equivalent required. Associate's or Bachelor's degree preferred.
• 3+ years of experience in a customer service or related role
• Excellent interpersonal, verbal/written communication, and customer service skills
• Accurate and efficient data entry and basic math skills
• Strong analytical and problem solving skills
• Detail oriented with strong time management, accuracy, and organizational skills
• Ability to work effectively under pressure in a fast-paced, deadline-driven work environment
• Ability to work both independently and as part of a team and collaborate with colleagues at all levels
• Proficiency in MS Office Suite (Word, Excel, Outlook, Teams, PowerPoint)
• Experience working with or ability to learn Salesforce, CRM systems, and other business applications

Competitive Benefits Package

• Health insurance
• Dental insurance - 100% employer-paid
• Vision insurance - 100% employer-paid
• 401(k) with company match
• Life insurance & disability coverages
• Flexible Spending Account for healthcare
• Paid Time Off (PTO)
• 11 paid holidays + your work anniversary
• Flexible scheduling
• Staff development and training opportunities
• Employee Assistance Program
• Advancement opportunities
• Economic support and wellness reimbursement programs