Foundation Room Host/ Hostess House of Blues Dallas

Foundation Room Host

Unity in Diversity

Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country's preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments.

Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Clubs & Theaters, our people embrace these qualities, so if this sounds like you, then please read on!

The Foundation Room Host is responsible for meeting, greeting and seating all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house.

What You Need:

• Minimum-maximum years of experience range
• Specific technical qualifications required
• Specific education, credentials or certifications required or preferred
• Required or preferred job type background
• Required or preferred industry information

• Additional hard skill requirements communication, analysis, strategy, organization, etc.

What You'll Do:

Guest Relations:

• Greet all guests promptly and courteously in a professional manner
• Control the flow of guests coming into the restaurant and those who are waiting for a table
• Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable
• Anticipate and respond to guest needs (guest satisfaction)
• Direct guest to appropriate location to wait when on a wait
• Estimate and quote accurate wait times for tables
• Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table
• Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
• Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
• Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.
• Pick up guest lists for any special events.
• Handle concert tickets and signature sheet.
• Obtain Production sheet for current night
• Obtain current member and spouse lists.
• Check foundation membership card and photo ID
• Adherent to HOB dress code policy of the foundation lounge
• Hand out wrist band and/or opera box passes
• Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
• Knowledge of House of Blues related art, music, and history
• Adhere to the HOB Hospitality Zone

Communicate with other support departments:

• Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow
• Communicate to kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning):

• Keep host area clean and organized throughout the shift (shift mechanics)
• Keep floor in host area free of spills, food, trash or other obstacles
• Polish and clean all entry door windows throughout the shift
• Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand
• Maintain line of sight/atmosphere control by circulating through work area throughout shift
• Maintain House of Blues safety and sanitation standards

Assist Other Departments as Needed:

• Assist other employees and departments as needed (teamwork)
• Adherence to standard operating procedures
• Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

In addition to the performance of essential job functions the host/ess will be evaluated on the following:

• Appearance
• Punctuality/Attendance
• Attitude/Teamwork
• Opening and Closing duties
• Job Skills/Knowledge/Productivity
• Adherence to Policy
• Sanitation and Safety
• Guest Satisfaction
• Communications

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Equal Employment Opportunity Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.