Associate Financial Representative

Associate Financial Representative

The Associate Financial Representative (AFR) specializes in client service and supporting the firm. The AFR also ensures the continuation of an efficient, effective and compliant office. This individual is a liaison between the network office and home office as well as the financial representative and clients.

Specific responsibilities may include but are not limited to:

• Handle case notes, processing correspondence, maintaining client case files and filing performance reports, account forms and other paperwork
• File new statements, account forms and other insurance/investment-related materials
• Maintain financial representative's calendar and schedule follow-up appointments.
• Answer and direct telephone calls as appropriate
• Input data, proposals and gather information at direction of financial representative in preparation for client/prospect meeting
• Contact clients to set up follow-up meetings with financial representatives
• Contact clients to confirm receipt of forms or request return of completed form and maintain current client information
• Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements
• Monitor Items for Attention (IFA) within investment accounts and resolve appropriately
• Communicate with home office and fund families to supply or obtain information
• Send client birthday cards and schedule birthday/age change appointments for representative
• Send onboarding gifts to appropriate segmented clients

Client Service Support

• Contact clients to complete insurance and investment related applications
• Review all applications, conversions and policy changes for completeness and accuracy
• Arrange medical, paramedical and any exams necessary for underwriting
• Contact and advise clients regarding late payments and other service-related issues
• Process incoming service requests from clients (address changes, bank change information, loan requests and ISA service inquiries)
• Prepare account summaries
• At RR's direction, initiate transfers, exchanges and redemption requests
• Receive and forward checks and related paperwork to the network and home office investment operation areas
• Establish lines of credit on advisory accounts with third-party banking partners
• Manage cash management accounts

Qualifications

• Health and Life licensed or gain licensing within 6 months of employment
• Investment licensed or gain licensing within 18 months of employment
• Financial Service or Insurance industry experience preferred
• Experience in administrative support or customer service, preferably in the financial services and/or insurance industry
• Excellent oral and written communication skills
• Familiarity with Microsoft applications and data entry and information retrieval software
• Familiarity with CRM, NetX360, Envestnet, etc.
• Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines
• Strong attention to detail with the ability to work with a high degree of accuracy
• Ability to proactively identify what needs to be accomplished and act as appropriate
• Has interest in learning on a continuous basis
• Ability to embrace change and work in a fast-paced environment
• Ability to work both independently and in a team
• Ability to maintain confidentiality