Head Coach (Store Manager)

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home. Job Description The Head Coach acts as the Store Manager and is responsible for leading the overall performance and culture of the store. This role builds and develops a strong team, ensures consistent execution of operational, merchandising, and service standards, and drives sales and profitability. The Head Coach creates clarity, commitment, and fosters an environment of engagement, ownership, and continuous improvement. Drive for Results: Holds self to high standards and pushes through challenges to deliver results. Customer Centric: Models, coaches, and inspires an exceptional customer experience. Builds community connections to strengthen the brand. Builds High Performance Teams: Builds an engaged, motivated team. Coaches and develops team members. Retains talent and ensures bench strength. Problem Solving: Is solution oriented, sees problems as opportunities. Looks beyond the obvious and doesn’t stop at the first answers. Keeps the goal in mind and is noteasily deterred. Decision Quality: Considers options carefully. Balances data and judgment to make sound day-to-day decisions. Communicates Effectively: Gives direct, complete, and actionable feedback. Listens intently. Allows ideas to be shared. Responsibilities People Attract, hire, develop, and retain top talent Create a culture of engagement, ownership, and continuous improvement Build a succession pipeline through intentional development plans Lead performance management, accountability, and recognition Operations Set priorities and ensure execution of all operational standards Serve as the subject matter expert for all store operations Validate process execution through inspection and coaching Ensure compliance with all policies, safety standards, and controls Own store presentation and sales-driving visual execution Ensure fixtures, flow, and product placement maximize performance Partner with leadership to adapt merchandising to local market needs Hold the team accountable to cleanliness and organization standards Service Champion the customer experience and service culture Evaluate the store environment through the customer perspective daily Ensure consistent delivery of the Party service model Address systemic service gaps and coach leaders to sustain excellence Results Own store sales performance, payroll, and expense control Lead execution of high-volume events and hot markets Analyze results, set goals, and drive sustained performance improvement Build a results-driven culture through clarity, focus, and accountability Skills and Knowledge Ability to analyze performance, identify opportunities, and drive improvement, Advanced leadership and coaching skills with the ability to build high-performing teams, Deep understanding of store operations, service standards, and execution, Enthusiastic attitude with a passion for sports and retail Qualifications 5+ years of experience in retail 2+ years of store management and leadership experience Associates or Bachelor’s degree preferred Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events Physical Requirements Must be able to stand and walk for extended periods of time Ability to lift up to 50 pounds Ability to bend, reach, and climb ladders Rally House is a specialty boutique offering a diverse selection of apparel, gifts, and home décor for local sports teams and regional novelties across the U.S. 9750 Quivira Rd, Lenexa, Kansas 66215, US 13710 Dallas Parkway, Dallas, Texas 75240, US 1120 S Brentwood Blvd, Richmond Heights, MO 63117, US 3053 N Rock Rd, Wichita, Kansas 67226, US 6858 Johnson Dr, Mission, Kansas 66202, US 4845 W 117th St, Leawood, Kansas 66211, US 5918 SW 21st Terrace, Topeka, Kansas 66614, US 18701 E 39th Pl, Independence, Missouri 64057, US 2432 Preston Rd, Plano, Texas 75093, US 309 Curtis Mathes Way, Arlington, Texas 76018, US 452 Ward Pkwy, Kansas City, Missouri 64112, US 13710 Dallas Pkwy, Dallas, Texas 75240, US 106 Prairie Rd, Fairview , Texas 75069, US 921 Massachusetts St, Lawrence, Kansas 66044, US 808 E Broadway St, Columbia, Missouri 65201, US 8650 N Boardwalk Ave, Kansas City, Missouri 64154, US 1120 S Brentwood Blvd, Richmond Heights, Missouri 63117, US 2832 S Glenstone Ave, Springfield, Missouri 65804, US 4922 Overton Ridge Blvd, Fort Worth, Texas 76132, US 60 Town Center Dr, Collegeville, Pennsylvania 19426, US 6060 Long Prairie Rd, Flower Mound, Texas 75028, US 1119 Nixon Dr, Moorestown, New Jersey 08057, US 185 W Lincoln Hwy, Exton, Pennsylvania 19341, US 2518 W Moreland Rd, Upper Moreland Township, Pennsylvania 19090, US 2692 Madison Rd, Cincinnati, Ohio 45208, US 3702 Frederick Ave, St Joseph, Missouri 64506, US 2782 Miamisburg Centerville Rd, Dayton, Ohio 45459, US 2821 Town Center Blvd, Crestview Hills, Kentucky 41017, US 2601 Avenue of the Stars, Frisco, Texas 75034, US 263 Mid Rivers Mall Dr, St Peters, Missouri 63376, US 5500 Greenville Ave, Dallas, Texas 75206, US 124 Commerce Blvd, Fairless Hills, Pennsylvania 19030, US 676 Gravois Bluffs Blvd, Fenton, Missouri 63026, US 4500 Ivanrest Ave SW, Grandville, Michigan 49418, US 14257 Hall Rd, Shelby Township, Michigan 48315, US 13525 Middlebelt Rd, Livonia, Michigan 48150, US 4836 S Baldwin Rd, Lake Orion, Michigan 48359, US 50467 Waterside Dr, Chesterfield Township, Michigan 48051, US 115 E Grand River Ave, East Lansing, Michigan 48823, US 12107 Manchester Rd, Des Peres, Missouri 63131, US 782 Bethlehem Pike, North Wales, Pennsylvania 19454, US 833 N Krocks Rd, Allentown, Pennsylvania 18106, US 2028 Florence Mall, Florence, Kentucky 41042, US 2301 Porter Creek Dr, Fort Worth, Texas 76177, US 2861 Rochester Rd, Rochester, Michigan 48307, US 155 E. Bridge, West Homestead, PA 15120, US 20430 Route 19, Cranberry Township, Pennsylvania 16066, US 684 W General Robinson St, Pittsburgh, Pennsylvania 15212, US 100 W Higgins Rd, Barrington, Illinois 60010, US 1524 S Randall Rd, Geneva, Illinois 60134, US 7235 Lake St, River Forest, Illinois 60305, US 7891 W Ridgewood Dr, Parma, Ohio 44129, US 3140 Westgate, Fairview Park, Ohio 44126, US 8210 Macedonia Commons Blvd, Macedonia, Ohio 44056, US 181 E 14th St, Kansas City, Missouri 64108, US 2800 State Highway 121, Euless, Texas 76039, US 1651 Naismith Dr, Lawrence, Kansas 66044, US 43575 W Oaks Dr, Novi, Michigan 48377, US 623 N Manhattan Ave, Manhattan, Kansas 66502, US 2241 N Maize Rd, Wichita, Kansas 67205, US #J-18808-Ljbffr