Customer Success Manager, Cyber

See yourself at Dataminr

As a Customer Success Manager (Cyber) you will own adoption renewal and growth across a portfolio of North America Private Sector accounts.
You will build trusted relationships with security teams and stakeholders and drive successful outcomes with our Cyber Defence offering. You are excited to combine your interests in technology cybersecurity national security and customer success to transform the way our customers adopt and use our products.

AI Innovation at Dataminr

Working at Dataminr youll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

our AI technology ReGenAI is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here .

we recently launched our Agentic AI capability what were calling our Intel Agents that autonomously generates critical context for our clients on real-time events threats and risks allowing them to see the clearest most accurate view of whats happening on the ground. Learn more here

Multimodal AI: our platform detects events from many different types of data (images video sensor data audio and text in over 150 languages). Learn more here .

The opportunity

• Own the commercial and customer outcomes for a portfolio of strategic Private Sector accounts taking accountability for product adoption renewal expansion and high customer satisfaction.
• Build and execute multi-year account strategies that align Dataminrs Cyber Defence offering and Pulse with each customers enterprise-level security objectives forecasting renewals and identifying upsell and cross-sell opportunities.
• Design and scale programs and playbooks that integrate Dataminr Cyber Portfolio into customer workflows help shape the wider customer success approach and mentor Customer Success Associates.
• Build and maintain executive-level relationships including CISOs and security leaders through capability briefings product demonstrations executive business reviews and regular check-ins.
• Act as a Cyber platform expert and trusted advisor ensuring engagements support customer goals and deliver outcomes well beyond basic platform features and functionality.
• Use data-driven metrics to anticipate risks and opportunities affecting retention and growth and turn customer feedback into clear recommendations for Cyber Defence product development.

What you bring

At Dataminr we value you for who you are. We encourage you to apply for this role even if you dont meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• 3 years of enterprise software or SaaS customer success/account management experience including managing a portfolio of accounts.
• Experience supporting renewals and identifying expansion opportunities across a portfolio of accounts.
• Knowledge and/or experience with publicly available information cybersecurity and the real-time alerting needs of Private Sector organisations.
• Outstanding ability to communicate complex concepts orally and in writing to technical and non-technical audiences including presenting to senior stakeholders and decision makers.
• Strong collaborator who works effectively with cross-functional teams including Sales Product and Engineering with a high level of accountability and the ability to execute independently on competing priorities and deadlines.
• Bachelors degree or equivalent relevant experience in a related field

About Dataminr

At Dataminr we are a mission driven team of talented builders creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminrs groundbreaking AI-powered intelligence platform provides organizations with the earliest signals of emerging risks events and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100 Dataminrs platform analyzes billions of public data inputs spanning text image video audio and sensor data across 150 languages empowering our clients to stay one step ahead in an increasingly complex world where every second counts.

Founded in 2009 we have pioneered the worlds first real-time event detection platform long before the recent Gen AI boom. Dataminr operates all around the world united by our passion to use AI for the greater good be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.

As our employees focus on developing our revolutionary technology we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements offices all over the world to foster collaboration generous PTO and sick leave and more as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits .

We believe our differences give us strength. Our employees are empowered to be their best authentic selves through various opportunities such as our robust employee resource group (ERG) network manager development programming professional development funds and more.

We serve a global community made up of many cultures and strive to reflect the world and clients we serve with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good fostering a culture of allyship and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.

The annual on-target earnings (OTE) for this position are $94588 - $139412 which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including but not limited to geographic location applicant skills and prior relevant experience.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race sex color creed religion national origin age disability genetics marital status pregnancy unemployment status sexual orientation citizenship status or veteran status.

Dataminr will collect and process your personal data in accordance with Dataminrs candidate privacy notice available here . By providing your details and applying via our careers website you acknowledge that you have read our candidate privacy notice. If you have any queries please contact or .

Required Experience:

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