Product Manager - Payment Experiences

Join to apply for the Product Manager – Payment Experiences role at SpotOn About SpotOn Named the #1 Restaurant POS by G2 (Fall 2025) Top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years About the Job We’re not just building restaurant tech—we’re building better moments at the table. From quick taps to split checks, every part of our payment experience should just make sense. That’s where you come in. SpotOn helps independent restaurants and small businesses compete and win with flexible, human-centered technology. About the Role As the product manager overseeing our payment experiences, you’ll lead the charge to make every SpotOn payment experience seamless, intuitive, and lightning fast. Whether a server is splitting a check, starting a tab, or fixing a payment error mid-rush, your work will make it easy and obvious. You’ll collaborate across disciplines to make payments feel effortless for staff and guests alike. You’ll bring structure to complexity, empathy to design, and data to every decision. What You’ll Do Define the vision for fast, reliable, and flexible payflows across our products.

• Partner with engineers and designers to simplify payment experiences end-to-end.
• Enable restaurants to correct mistakes instantly and confidently.
• Balance speed and reliability with technical reality—understanding how EMV, latency, and data flow shape the experience.
• Use data and experimentation to continuously improve pay flow time, reliability, and satisfaction.
• Communicate clearly across teams, translating complex systems into shared understanding.

Why It Matters Every restaurant payment is a story of service, trust, and closure. You’ll make sure that moment is fast, clear, and reliable every single time. What You Bring

• 5+ years of PM experience, ideally in payments, hospitality tech, or consumer tech.
• Technical fluency—you can dive into system flows, APIs, and device behavior without losing sight of the guest experience.
• Strong analytical chops: comfortable with SQL, A/B testing, and defining measurable outcomes.
• A structured approach to solving problems—you bring frameworks to ambiguity.
• Clear communication that bridges technical and non-technical partners.
• Empathy for restaurant staff and the fast-paced world they live in.

Compensation Our base pay range starts at $150,000 -$185,000 for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate’s location and experience. Benefits Medical, Dental and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an e-verify company. #J-18808-Ljbffr SpotOn