Call Center Sales Representative I (Entry-Level)

POSITION OVERVIEW

MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience, Business Process Outsourcing, and Anything‑as‑a‑Service cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

POSITION RESPONSIBILITIES

• Handle inbound and outbound calls with professionalism and empathy.
• Use product knowledge and training to recommend solutions and close sales.
• Build rapport, listen actively, and address customer needs effectively.
• Research account details and collaborate with internal teams to resolve issues.
• Manage customer accounts and process orders accurately using our systems.
• Follow scripts, policies, and procedures to ensure consistency and compliance.
• Protect customer data and handle sensitive information responsibly.
• Escalate complex issues to appropriate team members when needed.
• Stay current with training, system updates, and team communications.
• Maintain excellent attendance and punctuality.

CANDIDATE QUALIFICATIONS

• Must be 18 years or older with a high school diploma or equivalent.
• Strong verbal and written communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Dependable, punctual, and self‑motivated.
• Skilled in conflict resolution, problem‑solving, and negotiation.
• Customer‑focused with empathy, patience, and responsiveness.
• Ability to multitask and manage time effectively.
• Team‑oriented with a positive attitude.
• Comfortable in a fast‑paced, evolving environment.
• Strong interpersonal skills and relationship‑building ability.

Preferred Qualifications

• 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center.
• Experience in state or federal work environments.

COMPENSATION DETAILS

At MCI, compensation is based on experience and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
• Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after 30 days.
• Retirement Savings: Secure your future with retirement savings programs where available.
• Disability Insurance: Short‑term disability coverage is available.
• Life Insurance: Access life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Significant advancement opportunities through internal promotions.
• Paid Training: Earn while you learn new skills.
• Fun, Engaging Work Environment: Team‑oriented culture that fosters collaboration.
• Casual Dress Code: Comfortable work attire.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. Regularly required to operate a computer and office equipment, including a phone, copier, and printer. Occasionally required to move around the office, reach in any direction, raise or lower objects, hold onto objects, and exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

JOB DESCRIPTION NOTICE

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.