Universal Banker

SUMMARY: Responsible for opening, maintaining and closing various types of Bank accounts in an efficient and professional manner, as well as generating referrals (for new business opportunities), processing teller transactions and assisting other tellers on sales and referral techniques and opportunities, and providing excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Run a teller cash drawer to cover the daily needs of the branch staffing model
• Exercise authority to sign official checks, not to exceed $50,000 and complete teller overrides
• Accept and process the following transactions: savings, checking, and holiday savings accounts, loan payments, safe deposit box rental payments, tax deposits, and any withdrawals
• Accept checks for cashing according to FNB check handling procedures
• Sell money orders, official checks, and collect fees which may apply
• Ensure each teller balances daily, provide assistance to locate differences, ensure all differences are properly initialed and, if required, reported to the manager immediately
• Willingness to create a work environment conducive to superior customer service and teamwork
• Ensure the appearance of the teller area and personnel are organized and professional in accordance with bank policy, including dress code and cell phone usage policy
• Ensure vault cash is handled under dual control to include vault transactions, cash order and shipments, audits and the proper strapping and dating of currency denominations from tellers to Federal Reserve
• Ensure all negotiable instruments, safe deposit box records, and confidential records in the work area are properly secured each day. Assist customers with safe deposit box rentals in accordance with the FNB safe deposit box manual
• Responsible for ensuring dual control policies are known and followed by all staff members wherever dual control procedures are in place
• Authority to open and close the branch following proper security procedures
• Strong knowledge of daily branch, vault, and ATM operations
• Achieve personal/ individual daily sales referral goals in addition to assisting/coaching tellers to meet their individual daily sales referral goals
• Coordinate with branch manager regarding sales and service operations as needed
• Use effective communication skills in order to educate staff on changes in policy or new policies, procedures, and product knowledge
• Exercise sound judgment in resolving client and/or employee issues
• Maintain a strong knowledge of bank products and services and recognize opportunities to cross-sell bank products and services
• Make outbound sales calls to current and prospective clients
• Open new accounts, complete account maintenance, cross-sell products and discuss services available
• Prepare new account documents accurately and in a timely manner
• Serve as a Notary if properly credentialed
• Effectively complete all operational duties required on a weekly, monthly, and quarterly basis in accordance to bank policy
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
• Regular, predictable attendance is an essential requirement of this position
• Complete all other duties as assigned

EDUCATION AND/OR EXPERIENCE:

• High School diploma or General Education degree (GED)
• Minimum of one (1) year retail banking experience to include cash handling
• Previous supervisory and sales experience are highly preferred

OTHER SKILLS AND ABILITIES:

• An above average teller with the ability to accept/give instructions, reasoning and problem-solving skills, and the desire to oversee and assist others
• Ability to prepare a cash order/manifest

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

• Sales Experience (required)
• Cash Handling (required)
• Customer Service (required)