Student Account Representative

Administrative Operations And Support Type of Position: Administrative Operations and Support Workstudy Position: No Job Type: Regular Work Shift: Day Shift (United States of America) Sponsorship Available: No Institution Name: University of Arkansas, Fayetteville Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening. If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied. For general application assistance or if you have questions about a job posting, please contact Human Resources at View phone number on click.appcast.io. Department: Student Account Representatives Department's Website: Summary of Job Duties: The Student Accounts Representative is responsible for providing administrative support in all areas to include customer service and receptionist duties. This position will provide responses to students, parents, and other University offices regarding inquiries about billing statements, financial aid, student loans and/or other information requested that is related to the Student Information System. This position will be responsible for: Daily processing of treainfo email inquiries and Treasurer's Office mail processing Assisting students, parents, and University faculty and staff regarding student account inquiries Regular review and processing of items like BankMobile preference inactive reports, Registered Student Organizations check requests and fundraisers, Student Information Systems payment reversals Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Qualifications: Minimum Qualifications: The formal education equivalent of a high school diploma At least one year of bookkeeping, basic accounting, billing, or a related field At least three years of customer service experience Preferred Qualifications: Experience with the University of Arkansas student version and non-student version of UAConnect Experience with the University of Arkansas Workday System Knowledge, Skills & Abilities: Knowledge basic accounting principles Knowledge of filing and recordkeeping procedures Ability to record fiscal information and manipulate data to generate reports and documents Knowledge of computers and software application programs Knowledge of applicable laws and regulations Knowledge of customer service techniques Ability to communicate using clear communication skills which could include but not be limited to the following methods: personal face-to-face contact, using e-mail or other written correspondence, and through telephone contact Ability to interpret department policies and procedures Additional Information: Salary Information: $39,930 Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume Optional Documents: Proof of Veteran Status Recruitment Contact Information: View email address on click.appcast.io All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact. Special Instructions to Applicants: Pre-employment Screening Requirements: Criminal Background Check, Financial Credit Check, Sex Offender Registry The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All Application information is subject to public disclosure under the Arkansas Freedom of Information Act. Benefits Eligible: Yes