Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Representative (Bilingual)

CentroMed

Customer Service Representative

CentroMed is a 501(c) (3) non-profit organization that provides healthcare for all populations. It is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full-service health and dental care to all populations, regardless of income limitations.

We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.

We improve lives through improving the well-being of families through high quality, compassionate health care.

RESPECT: We treat all persons with dignity and compassion

INTEGRITY: We build trust through honesty, word and deed

EXCELLENCE: We use best practices to deliver exceptional quality care

AFFORDABILITY: We manage resources to provide affordable health care

TEAMWORK: We work together as a team in the interest of patient care

We are searching for our next SUPER STAR! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency's annual UDS report and Compliance & Quality Improvement activities.

Competitive Compensation

Health, Dental, Vision & Life Insurance

Retirement Plans 403(B)- Company Match Contributions

Basic Life Insurance

Basic Life Insurance for your Spouse & Children

Short & Long-Term Disability

Flexible Spending Account (FSA)

Wellness Employee Assistance (EAP)

Travel Reimbursement

Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected

Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.

Benefits start after 30 days

Fun & Energetic, Family-Based Environment

Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.

Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets.

Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others).

Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic.

Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status.

Demonstrate ability to schedule patient appointments according to established protocols.

Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update household's financial and demographic information annually.

Perform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically.

Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary.

Follow-up on no-shows as directed by Provider.

Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.

Demonstrate excellent attendance and punctuality.

Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency.

Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards.

Participate in the agency's Quality Improvement Program.

Assists with outreach activities and other duties as assigned by the Director or Supervisor.

Must be able to perform the essential functions of the position.

Must be able to meet the attendance requirements of the position.

Must not pose a threat to the health or safety of other individuals in the workplace.

Physical ability to lift up to 20 pounds unassisted.

Must be able to deliver excellent customer service, externally and internally

The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned.

High School Diploma or equivalent

General experience working in a health care setting; and experience with medical data entry preferred.

Strong clerical skills to include keyboarding and a good understanding of basic math. Computer knowledge and use of calculator. Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-average attention to detail.

Bilingual English/Spanish

CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative (Bilingual) in New Braunfels, TX vacancy
  •  ...Join to apply for the Customer Service Representative (Bilingual) role at CentroMed . CentroMed is a 501(c)(3) non‑profit organization that provides healthcare for all populations. It is a primary care provider and Federally Qualified Health Center (FQHC) with multiple... 
    Bilingual
    Full time
    Temporary work
    Flexible hours

    CentroMed

    New Braunfels, TX
    4 days ago
  •  ...Job Opportunity Do you thrive on making a positive, lasting impact on people? Are you bilingual in English and Spanish? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Do you... 
    Bilingual
    Temporary work
    Work at office
    Local area

    Security Finance

    New Braunfels, TX
    12 days ago
  •  ...Join PNC as a Client Experience Associate in New Braunfels, TX, where you will enhance customer interactions and promote financial wellbeing. This in-office position emphasizes collaboration and includes responsibilities such as engaging with customers, educating them... 
    Bilingual
    Work at office

    PNC

    New Braunfels, TX
    1 day ago
  • $18.5 per hour

     ...Ophthalmology Call Center Representative NVISION® Eye Centers is one of the largest ophthalmology...  ...ensuring the consistent delivery of customer service that exceeds expectations of our...  ...other comparable degrees a plus ~ Bilingual is a plus (English/Spanish) Min... 
    Bilingual

    NVISION Eye Centers

    Seguin, TX
    2 days ago
  • $14 per hour

     ...Customer Account Representative (Bilingual) Share Apply Full-time Starting at $14.00 per hour We are Hiring Immediately! It's Your Career. Own it...  ...talented team members that provide great customer service in a retail type environment. customer account reps... 
    Bilingual
    Hourly pay
    Full time
    Immediate start

    Rent-A-Center

    Seguin, TX
    1 day ago
  • $18 per hour

     ...free and discounted Spectrum services like internet, TV, and...  .... As a Call Center Sales Representative, you'll leverage your skills...  ...instrumental in acquiring new customers and upselling additional products...  ...internet, and telephone. Bilingual: Spanish Preferred... 
    Bilingual
    Work at office
    Local area
    Visa sponsorship

    Spectrum

    Seguin, TX
    3 days ago
  • $14.5 - $16.5 per hour

     ...Bilingual Client Service Specialist (Spanish, English) Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless...  ...those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help... 
    Bilingual
    Hourly pay
    Full time
    Immediate start
    Remote work
    Work from home
    Weekend work

    Heard & Smith

    New Braunfels, TX
    3 days ago
  • $16.5 per hour

     ...transforming homes worldwide. With our customer base continuously growing, we are expanding...  ...process. Provide elevated, white‑glove service for VIP customers and complex, high‑...  ...experience in fast‑paced environments, bilingual preferred Excellent phone etiquette, while... 
    Bilingual
    Hourly pay
    Work at office
    Local area
    Immediate start
    Worldwide
    Shift work
    Weekend work

    Ashley Furniture Industries Inc

    New Braunfels, TX
    1 day ago
  • $1,000 per month

     ...nonstandard auto insurance to new and existing customers. Solicit new business and maintain current...  ...Casualty license preferred (but not required) Bilingual in English and Spanish preferred Sales or customer service experience High School Diploma or GED... 
    Bilingual
    Immediate start
    Relocation package

    Freeway Insurance Services America LLC

    New Braunfels, TX
    2 days ago
  • $18.75 - $21.75 per hour

     ...Summary: The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including...  ...Intermediate skills in MS Outlook, Word, and Excel. Bilingual (Spanish) preferred. This role has the following... 
    Bilingual
    Hourly pay
    Full time
    Temporary work
    Monday to Friday

    M S International

    Schertz, TX
    3 days ago
  •  ...Sales Service Representative A Sales and Service Representative is responsible for delivering exceptional customer service while supporting sales and administrative functions within...  ...and policy administration platforms Bilingual communication skills (English/Spanish... 
    Bilingual
    Temporary work
    Work at office
    Remote work
    Work from home

    Cavco Industries Inc.

    New Braunfels, TX
    4 days ago
  • $1,000 per month

     ...Insurance Agent- Sales, Customer Service Job Category: Sales Location: New Braunfels, TX 78130, USA Job Type: Full-Time Posted...  ...and Casualty license preferred (but not required) Bilingual in English and Spanish preferred Sales or customer service... 
    Bilingual
    Full time
    Relocation package

    Freeway Insurance Services America

    New Braunfels, TX
    3 days ago
  •  ...heart of downtown New Braunfels, is a full-service, 94-private bed facility that continues...  ...are evident in the service delivered to customers. Takes responsibility for seeking and...  ...diploma or equivalent preferred Bilingual English/Spanish preferred Completion... 
    Bilingual
    Daily paid
    Relief

    Christus Health

    New Braunfels, TX
    13 hours ago
  • $12.87 - $25.51 per hour

     ...include additional starting pay if you are bilingual. It's time to take your sales career to...  ...meaningful connections with every customer, with your personalized sales expertise....  ...fingertips - the latest devices and personalized services that bring friends, families and... 
    Bilingual
    Temporary work
    Local area
    Flexible hours

    AT&T

    New Braunfels, TX
    1 day ago
  •  ...is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands....  ...background, drug, and employment checks If bilingual, CEFR Rating of B2 or above... 
    Bilingual

    TaskUs

    New Braunfels, TX
    2 days ago
  •  ...prospective clients to promote State Farm Insurance products and services. Identify and qualify leads for agents by gathering relevant...  ...communication skills - written, verbal, and listening. Bilingual - Spanish preferred Property and Casualty license (must be able... 
    Bilingual
    Full time
    For contractors
    Work at office

    Bill-Hicks---State-Farm-Agent

    Schertz, TX
    1 day ago
  •  ...downtown New Braunfels, is a full-service, 94-private bed facility...  ..., and client services representative functions) and oversees such...  ...Others, or Leader of Leaders. Customer Service / AIDET / Standards...  ...program or equivalent required Bilingual English/Spanish preferred... 
    Bilingual
    Full time
    Work at office
    Shift work
    Rotating shift

    Christus Health

    New Braunfels, TX
    13 hours ago
  •  ..., answering phone calls and providing customer service to patrons who call or come into the Support...  ...and answer phone calls. Bilingual speaking preferred. Experience / Other...  ...setup and breakdown of event spaces Represents the district in a friendly and professional... 
    Bilingual
    Work at office

    Comal Independent School District

    New Braunfels, TX
    2 days ago
  • $60k - $120k

     ...opportunity. About The Role Retail Sales Representatives will be professional, successful, and...  ...professional business activity with customers throughout the purchase process...  ...Management background is a plus Bilingual skills is a PLUS We Offer • Salary... 
    Bilingual
    Full time
    Contract work
    Local area
    Immediate start
    Weekend work
    Afternoon shift

    Cavco

    New Braunfels, TX
    4 days ago
  •  ...: What does a Bilingual Financial Customer Service Representative really do? Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We make sure we hire the... 
    Bilingual
    Full time
    Work at office

    TaskUS

    New Braunfels, TX
    13 hours ago
  •  ...Job Overview The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The position...  ...of the Assistant or Store Manager. Bilingual candidates are encouraged to apply. Essential... 
    Bilingual
    Local area
    Flexible hours
    Shift work

    O'Reilly Automotive Stores, Inc.

    New Braunfels, TX
    5 days ago
  •  ...The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will...  ...absence of Assistant or Store Manager. Bilingual candidates encouraged to apply. Essential... 
    Bilingual
    Local area
    Flexible hours
    Shift work
    Night shift

    Dormont Manufacturing Company

    New Braunfels, TX
    4 days ago
  •  ...and handle changing delivery situations. The role includes operating delivery vehicles, performing daily inspections, and assisting customers when necessary. A valid state driver's license and good driving record are required. Competitive wages, paid time off, and a... 
    Bilingual

    O'Reilly Auto Parts

    New Braunfels, TX
    1 day ago
  •  ...committed to providing exceptional service and delivering the latest...  ...in gaming products to our customers. As a leading global...  ...all products in the store are represented, organized, and alphabetized...  ...spoken and written English; bilingual English/Spanish speaking and... 
    Bilingual
    Full time
    Local area
    Worldwide
    Flexible hours
    Shift work
    Night shift
    3 days per week

    GameStop

    New Braunfels, TX
    4 days ago
  •  ...Modular Home Sales Consultant-Bilingual, Spanish Posted 07-Jul-2026 (EST) New Braunfels, TX, USA 200000-500000 per year Uncapped Commission...  ..., keep reading. What You'll Do You will own the entire customer journey - from first conversation to closing table. Control... 
    Bilingual
    Full time

    Champion Homes

    New Braunfels, TX
    2 days ago
  •  ...vehicles, using management devices for deliveries, and assisting customers when needed. The ideal candidate will possess a state driver’s...  ...strong interpersonal skills, with additional preference for bilingual applicants. The position offers competitive wages, 401(k)... 
    Bilingual

    O'Reilly Auto Enterprises, LLC

    New Braunfels, TX
    2 days ago
  •  ...identification and instruction for English learners. Candidates should have a Bachelor's degree, Texas teacher certification, and preferred bilingual certification, alongside experience in teaching English learners. This full-time position requires critical skills in organization... 
    Bilingual
    Full time

    Young World Physical Education

    New Braunfels, TX
    2 days ago
  • $50 - $60 per hour

     ...Evaluate the quality produced by AI models for correctness and performance   Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related... 
    Bilingual
    Hourly pay
    Contract work
    For contractors
    Work experience placement
    Remote work

    Data Annotation

    New Braunfels, TX
    more than 2 months ago
  • $16.5 per hour

    Ashley Furniture Industries seeks a Local Customer Care Agent in New Braunfels, TX, to support delivery recovery and...  ...monitoring active recoveries, and providing excellent customer service. The ideal candidate is bilingual, has experience in fast-paced environments, and... 
    Bilingual
    Local area
    Shift work
    Weekend work

    Ashley Furniture Industries

    New Braunfels, TX
    2 days ago
  • $50 - $60 per hour

     ...Evaluate the quality produced by AI models for correctness and performance   Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related... 
    Bilingual
    Hourly pay
    Contract work
    For contractors
    Work experience placement
    Remote work

    Data Annotation

    New Braunfels, TX
    more than 2 months ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative (Bilingual). Be the first to apply!