Travel Tech Engineer Depot Management

Travel Tech Role

Travel Requirements: Team of 5 working with 4 other travel techs to travel and deploy laptops/desktops in client office and factories, when these machines get build and shipped to those offices through courier. This is a Travel Tech role; travel may be required at least once a month or once every 12 months depending on client direction. Client covers travel expenses (air/hotel/meals, etc.) and it is billable to the client. Candidates must be comfortable traveling within Iowa/Illinois and occasionally cross-state (e.g., Kansas).

Top Skills: Hands-on experience in Depot Management/Configuration Center operations. Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices). Working experience with Microsoft ecosystem and device management tools.

Key Responsibilities: Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices. Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment. Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty providers. Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations. Maintain and update asset movement, device status, and lifecycle records in ServiceNow. Conduct monthly inventory audits and reconcile physical assets with system records. Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams. Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines. Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness. Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments. Communicate clearly with customers and internal stakeholders through written and verbal updates. Follow standard operating procedures, security guidelines, and asset management policies.

Required Skills & Experience: Hands-on experience in Depot Management/Configuration Center operations. Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices). Working experience with Microsoft ecosystem and device management tools, including: O365 / Microsoft 365, Intune / Endpoint Management, SCCM / Configuration Management, Asset Management tools, Practical working knowledge of ServiceNow for incident, asset, and task updates. Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination. Good understanding of shipping, receiving, and inventory control processes.

Behavioral & Professional Competencies: Strong written and verbal communication skills. Customer-focused mindset with the ability to work directly with end users and stakeholders. Ability to prioritize work effectively in a fast-paced, project-driven environment. High ownership, attention to detail, and accountability. Willingness to work from the office and support hands-on operational activities. Positive attitude with readiness to learn and adapt.