UTILITY TECH

Slot Utility Technician

The Slot Utility Technician assists in preventive maintenance of all slot machines and related equipment. Assists with slot moves, installations, conversions, and removals. Assists with daily projects and maintenance on slot floor when necessary. Address repairs from generated/assigned reports.

Essential Functions:

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Be involved in all aspects of machine conversions and relocations, including signage.
• Be familiar and compliant with OSHA safety codes regarding chemicals and electrical equipment used within the department to follow all safety protocols.
• Performs routine and advanced slot maintenance, including, but not limited to working on the casino floor, responding to computer generated work orders, and immediate action work orders.
• Attends regular mechanic maintenance meetings and share knowledge, work and repair methods with other Team Members and management.
• Follows all Key and Lock policies.
• Establish thorough familiarity with all test equipment and support equipment, including, but not limited to JCM Tool Suite, signs, progressive/media hardware, and related equipment.
• Maintain up-to-date knowledge of gaming devices.
• Keep accurate and up-to-date records of completed work.
• Communicate effectively with guests in a friendly and positive manner.
• Aware of all upcoming events and promotions.
• Repair/troubleshooting of player tracking components.
• Respond to calls from Slot Team Members and provide technical assistance timely.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

Required Qualifications:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Have basic math skills.
• Be able to communicate, understand, read, and write in English.
• Maintain a positive and effective working relationship with teammates and guests.
• Be able to follow written and verbal instructions.
• Must be at least 21 years of age.

Preferred Qualifications:

• Basic knowledge and experience with Hand Tools.
• Basic computer skills (Microsoft Outlook, Excel, Access).
• Be able to follow instructions and understand simple and complex Manufacturer Manuals.
• Previous experience of repair/troubleshooting of computer/technical/electrical/mechanical equipment.
• Previous casino experience in Slots or Drop/Count departments.

Physical Requirements:

• Standing up to 100% of shift.
• Walking up to 100% of shift.
• Sitting Occasionally up to 20% of shift.
• Bending Up to 20% of shift.
• Twisting Up to 20% of shift.
• Climbing, occasionally 20% of shift.
• Kneeling occasionally up to 100% shift.
• Squatting (Occasionally up to 20% of shift.
• Lift/Carry/Push/Pull Up to 300 pounds with assistance.
• Lift/Carry/Pull Up to 50 pounds without assistance.
• Reaching above the shoulders and other hand arm use up to 50% of shift.