Manager, Telecommunications Architecture

Role Description

Next-Gen Transformation:

• Lead the redesign of our enterprise trunking network.
• Optimize our E911 infrastructure.
• Drive Contact Center modernization toward natural language processing and automation.

Cloud Architecture Migrations:

• Mature existing telecom solution designs by expanding cloud architecture.
• Oversee the migration of Cisco on-premise CUCM environments to Cisco Dedicated Instance / Multi-Tenant (DI/MT) platforms.
• Maintain our primary Avaya footprint in most markets.

Technical Governance:

• Exercise judgment and influence on key technical decisions, standards, policies, environment selection, and data flows.
• Review, evaluate, and formally sign off on High-Level Design (HLD) documentation for incoming project requests.

Enterprise Standards:

• Establish unified telecommunications standards across all clinical tiers.
• Align with broader security and infrastructure directives.

Architecture Assessment:

• Assess existing architectures for cloud readiness or modernization opportunities.
• Monitor performance, cost optimization, and security compliance.

Qualifications

• High School diploma equivalency with 3 years of cumulative experience OR Associate's/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
• 3 years of leadership or management experience preferred.

Requirements

• 7+ years of experience in enterprise telecommunications infrastructure (SIP trunking, next-generation network routing, in-house building wiring, low-voltage, and foundational voice architectures).
• Formal leadership or supervisory capacity managing technical teams or solution architects.
• Proven track record of managing fiscal year capital budgets and complex project portfolios simultaneously.
• Strong experience building TCO models, performing cost/benefit analyses, and defending the strategic value of technology investments to executive stakeholders.
• Strong background in Avaya ecosystems alongside proven experience architecting/designing Cisco collaboration portfolios.
• Deep understanding of Contact Center architecture, routing, and workflows.
• Strong interest or experience in integrating AI/conversational bots.
• Strong technical foundation required to effectively guide troubleshooting, configuration validation, and technical decision-making.

Benefits

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement
• Ways to give back to your community