Service Advisor

Benefits:

Bonus based on performance

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Training & development

Vision insurance

Automotive Service Advisor

Inconceivable Automotive | Raleigh, NC

$15/Hour Base Pay + Commission | $75,000+ Earning Potential | $500+ Monthly Team Bonuses | Health, Dental & Vision | Rotating 4-Day Workweeks

This Isn't Your Typical Service Advisor Position

Inconceivable Automotive is growing, and we're looking for two experienced, highly qualified Service Advisors who want to help us build something different.

We're a locally owned, veteran-owned independent repair shop in Raleigh built around a simple philosophy:

Honesty. Transparency. People over profit.

We believe you can be excellent at sales without being pushy. You can build a profitable repair order while still doing what is right for the customer. And you can run a successful automotive business without burning out the people who make it successful.

That's the shop we're building.

And we're looking for Service Advisors who want to help us build it.

Compensation & Benefits

Starting Base Pay: $15/hour + Commission

Earning Potential: $75,000+ per year

Monthly Team Bonuses: Starting at $500 per person when team goals are achieved

This is a performance-based position with multiple opportunities to earn.

You'll receive a dependable hourly base plus commission that rewards your individual performance. On top of that, our entire team has the opportunity to earn monthly bonuses starting at $500 per person when the shop achieves its goals.

We believe success should be shared.

We don't want an environment where advisors, technicians, and management are competing against each other. When the shop performs well, takes care of its customers, and reaches its goals, the people responsible for making that happen should benefit from it.

If you can build relationships, communicate value, confidently ask for the sale, follow up, and take excellent care of customers, there is real opportunity to earn $75,000+ annually.

Benefits include:

$15/hour starting base pay + commission

$75,000+ annual earning potential

Monthly team performance bonuses starting at $500 per person

Health insurance

Dental insurance

Vision insurance

Rotating 4-day workweeks

Long-term goal of transitioning to permanent 4-day workweeks

Monday-Friday operation

No weekends

Professional training and development

Opportunity to grow with an expanding independent repair shop

The Schedule

Work-life balance matters here.

Our two Service Advisors will rotate schedules so that each advisor works:

One month on a 4-day workweek, followed by one month on a 5-day workweek.

Our long-term goal is to transition the advisor team to 4-day workweeks overall as the business continues to grow and the systems are in place to support it.

We want great people to build careers here—not burn themselves out here.

What Being a Service Advisor Means to Us

You aren't just the person standing behind the counter.

You're the connection between our customers and our technicians.

Our technicians are responsible for finding what the vehicle needs and performing excellent repairs. Your job is to help the customer understand it.

That means listening carefully, asking the right questions, reviewing digital inspections, explaining recommendations in plain English, presenting options confidently, asking for the sale, and keeping the customer informed from the moment they contact us until they get their keys back.

Our customers should never have to wonder:

What's wrong with my car? Why does it need this? How much is this going to cost? When am I getting my car back?

A great Service Advisor makes sure those questions are answered.

What You'll Be Responsible For

Creating an exceptional customer experience from initial contact through vehicle delivery

Building genuine, long-term relationships with customers

Listening carefully and documenting customer concerns accurately

Reviewing technician findings, photos, videos, and digital vehicle inspections

Building and presenting repair estimates using established pricing and procedures

Clearly explaining what the vehicle needs, why it needs it, and what should be prioritized

Confidently asking customers for repair authorization

Following up on declined work and future maintenance opportunities

Keeping customers updated throughout the repair process

Coordinating with technicians and the rest of the team to keep work moving efficiently

Setting realistic expectations and communicating quickly when circumstances change

Following our sales, intake, documentation, follow-up, quality-control, and vehicle-delivery processes

Taking ownership when something doesn't go according to plan

Helping protect the reputation we've worked extremely hard to build

The Systems We Use

We're a modern, technology-driven shop. Our team works with:

Tekmetric — shop management, repair orders, estimates, workflow, and digital vehicle inspections

ALLDATA — repair information, procedures, specifications, and labor information

Identifix — diagnostic and repair information

Shift — communication and workflow support

Previous experience with these systems is a major plus, particularly Tekmetric, but we're also interested in experienced advisors who are comfortable learning new technology and have worked with comparable automotive software.

The Person We're Looking For

We're not looking for someone who simply knows how to write repair orders.

We're looking for someone who knows how to take care of people and sell automotive service professionally.

You may be a great fit if you:

Have previous automotive Service Advisor or Service Writer experience

Are comfortable discussing repairs involving hundreds or thousands of dollars

Can confidently ask for the sale without making customers feel pressured

Understand that listening is one of the most important parts of selling

Can translate technical information into language normal people understand

Are comfortable using digital inspections, photos, and videos during the sales process

Are comfortable learning and working with automotive software and technology

Stay organized when the phones are ringing and multiple vehicles need attention

Follow established processes instead of constantly reinventing them

Communicate well with technicians and respect their time

Take accountability instead of looking for someone else to blame

Follow through when you tell a customer you're going to do something

Want to continue learning and improving

Care about your reputation and the reputation of the shop you represent

Understand that individual performance matters, but we're ultimately one team

Want a place where you can build a career instead of simply finding your next job

Like dogs and are comfortable having one around the office

One More Important Qualification...

There's a puppy in the office.

So yes, being good with customers is important.

Being good with dogs is also required.

Our shop has personality, and we're not interested in pretending we're some giant corporate operation. We work hard, take excellent care of our customers, enjoy the people we work with, and occasionally have a four-legged coworker wandering around the office.

If that sounds like a perk rather than a problem, you'll probably fit in just fine.

Sales Matter Here

This is a sales position.

We aren't going to pretend otherwise.

Our Service Advisors are expected to confidently present legitimate repair and maintenance recommendations, overcome objections professionally, follow up, and ask customers to move forward with the work their vehicles need.

But we believe there is a right way to sell.

We educate. We document. We explain. We recommend. We ask for the sale.

We don't scare people into repairs they don't understand.

Our customers receive digital inspections with photos and videos so they can see what we see. We want customers making informed decisions about their vehicles—not decisions based on pressure.

If you're a strong salesperson who also believes that doing right by the customer creates better long-term results, you'll fit in well here.

Who We Are

Inconceivable Automotive was founded with the belief that auto repair can be done differently.

We're a veteran-owned independent repair shop with an experienced team, ASE-certified expertise, modern diagnostic equipment, digital inspections, and a commitment to doing things the right way.

We believe in honesty, transparency, craftsmanship, accountability, teamwork, and people over profit.

Our customers receive photos and videos of what we find. We explain repairs instead of simply handing someone an estimate. We stand behind our work. And we work hard to create an environment where customers actually feel comfortable walking into an automotive repair shop.

Around here, our team is affectionately known as The Brute Squad.

Yes, there are Princess Bride references.

No, knowing the movie isn't a job requirement.

But being exceptional at taking care of people is.

We're Hiring Two Advisors

We're intentionally hiring two strong Service Advisors because we're building for the next stage of Inconceivable Automotive.

We're not looking to fill a chair.

We're looking for people who can help us build a service department known for exceptional communication, strong sales, outstanding customer retention, and an experience people genuinely want to tell their friends about.

We're also building a team where everyone has a reason to help everyone else succeed. That's why our monthly bonus program rewards the entire team when we hit our goals together.

If you're an experienced Service Advisor who can sell, communicate, follow a process, take ownership, treat people right, work as part of a team, and doesn't mind sharing the office with a puppy, we'd like to talk to you.

Apply today and tell us why you'd be a great addition to the Brute Squad.

This shop is independently owned and operated. Your application will go directly to the shop owner and all hiring decisions will be made by the management of this shop. All inquiries about employment at this shop should be made directly to the shop location, and not to Elite Worldwide Corporate.