Dispatcher

Pay starting between $18 - $24 per hour based on experience Who We Are The Plumbing Company of the Carolinas is a growing plumbing company based in Mooresville, NC, serving both commercial and residential customers throughout the Greater Charlotte area. We specialize in providing reliable plumbing service, maintenance, and project work while focusing on exceptional customer service and strong relationships with our clients. Our team is built on professionalism, accountability, teamwork, and continuous improvement. As we continue to grow, we are looking for motivated individuals who want to build a long-term career with a company that values its employees and invests in their success. About the Role The Dispatcher is responsible for coordinating daily schedules, communicating with customers and technicians, and ensuring jobs are completed efficiently. This position serves as the communication hub between the field and office teams. Responsibilities Scheduling and dispatching technicians to service calls and projects Monitoring technician progress and adjusting schedules as needed Answering incoming calls and assisting customers Creating and managing work orders Communicating arrival times and job updates to customers Coordinating emergency and priority service requests Assisting with invoicing and administrative tasks Maintaining accurate customer records and job documentation Supporting daily office operations Participating in an on-call rotation every third week to coordinate after-hours service requests The ideal candidate is organized, customer-focused, detail-oriented, and thrives in a fast-paced environment. This position is based in our office located in Mooresville, NC. The work environment is professional, fast-paced, and team-oriented. Dispatchers spend most of their day working on a computer, answering phones, coordinating schedules, and communicating with customers and field technicians. This role requires sitting for extended periods, frequent phone and computer use, and the ability to manage multiple priorities throughout the day. Team members work closely with management, technicians, and customers to ensure exceptional service and smooth daily operations. Requirements High school diploma or equivalent Minimum 2 years of customer service, dispatching, scheduling, or administrative experience Strong communication and phone skills Excellent organizational and multitasking abilities Ability to remain calm and professional in a fast-paced environment Dependable attendance and punctuality Ability to learn new software and processes quickly Experience in plumbing, HVAC, electrical, construction, or home services preferred Experience with Housecall Pro or similar field service software preferred #J-18808-Ljbffr Carolinasplumber