ServiceNow ITSM Engineer

About US: OpenKyber is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. OpenKyber has been ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)! OpenKyber is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement. Job Summary:

OpenKyber is seeking a Senior IT Analyst for our client in Los Angeles, CA 90012 . This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Senior IT Analyst

Los Angeles, CA 90012

6 Months

9/80 hybrid schedule (In office Monday and Tuesday) starting as early as 7:00 AM 4:45 PM with every other Friday off

Responsibilities for this position include, but are not limited to:

• Support ServiceNow applications, primarily ITSM, and support ServiceNow SAM and GRC modules.
• This position is responsible for providing support primarily to ServiceNow ITSM module (Zurich Release) but needs knowledge of ServiceNow Software asset management (SAM) and GRC (IRM - Integrated Risk Management) if support is required for these modules.
• Exceptional Technical and functional experience required to: Build Service Catalog items (workflows) using flow logic.
• Write JavaScript when required in development and configuration of workflows.
• Create/modify UI Policies, Actions, Forms, and business rules.
• Build/Modify reports/dashboards.
• Work on ServiceNow-related production support requests and issues.

Leads, coordinates, and participates in the implementation of the organization, staffing, and operational activities for an assigned information systems unit, including application development, network administration, database analysis, or systems security.

Consistent with the organizational and operational plan of the work unit, plans, prioritizes, assigns, reviews and participates in the work of staff responsible for developing and implementing program applications, maintaining network hardware and software and providing technical support to system users; establishes schedules and methods for providing technical support services; identifies resource needs and reviews with appropriate management staff; allocates resources accordingly.

Participates in the development of policies and procedures; monitors work activities to ensure compliance with established policies and procedures; makes recommendations for changes and improvements to existing standards and procedures.

Oversees assigned projects; monitors project performance and compliance with applicable specifications, rules, regulations and laws related to information systems analysis; ensures quality and timeliness of work performed.

Performs the more technical and complex tasks of the work unit including providing solutions to user needs through the development and implementation of information system procedures.

Receives and analyzes requests for system modifications or new application development; recommends and implements solutions to problems or design systems as needed; performs detailed analysis, development and testing of new applications; drafts or updates system documentation; coordinates and provides user training as appropriate.

Analyzes, upgrades and maintains system databases; installs new application software as requested; creates new databases and develops physical designs; develops special programs to provide solutions to various database needs.

Performs network administration duties; configures, installs and maintains network software; installs file servers, processors, options and patches; performs cross connections; adds, modifies and/or deletes system users; establishes and maintains backup and recovery systems; establishes and implements security control standards.

Provides user support and training for software packages including word processing, spreadsheet, database, communication, graphics, engineering and special purpose software.

Participates in the selection of information systems staff; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline procedures.

May provide 24-hour on-call service for Metropolitan information systems.

Conducts research on new and evolving computer technologies; recommends systems and improvements for Metropolitan; conducts research and prepares and presents staff reports; prepares analytical and statistical reports on operations and activities.

Performs other related job duties as required.

[ Skills, Education, or Experience]

Education and Experience: Bachelor's degree (Preferably IT) from an accredited college or university in a related field and six years of relevant experience 3-4 years' experience ServiceNow module - Required Asset Management - Required GRC (Governance, Risk, and Compliance) - Required SAM (Software asset management) Required Valid California Class C Driver License that allows you to drive in the course of your employment.

Sponsorship: Applicants for employment with The Metropolitan Water District of Southern California must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B or other employment-based immigration case).

Operations, services and activities of an information systems support and analysis program; principles of leadership and training; current and complex principles and practices of systems and database analysis; operational characteristics of various computer systems, applications and peripheral equipment; principles and practices of network administration and security control; methods and techniques used to develop, test and implement designed user systems; principles of hardware and software configuration and installation; concepts and procedures related to area of expertise; internal and external information systems practices related to area of expertise; leadership concepts and techniques; information technology systems.

Lead, organize, and review the work of lower level staff; install, configure and maintain multi-user network based software applications; analyze business requirements and design and implement appropriate system solutions; analyze, upgrade and maintain system databases; provide user support and training for software packages; respond to requests and inquiries from system users; communicate clearly and concisely, both orally and in writing; establish and maintain collaborative working relationships with all levels within the organization, other agencies, regulatory agencies, special interest groups and the public.

Valid California Class C Driver License that allows you to drive in the course of your employment.

The physical demands and work environment characteristics described here are representative of those that must be met or may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as personal computers and record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.

The work involves moderate risks or discomforts that require special safety precautions, e.g., working around moving parts, carts, or machines, or irritant chemicals; etc. Employees may be required to use protective clothing or gear such as masks, gowns, coats, boots, goggles, gloves, or shields. This classification performs work that requires maintaining confidentiality and is routinely privy to matters that either involve confidential information, sensitive personnel issues, or exposure to confidential and sensitive strategic corporate information.

OpenKyber is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age

For applications and inquiries, contact:View email address on us.fitly.work