Customer-Driven Universal Banker - Growth & Benefits

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Universal Banker

Stafford Rd Branch Full Time Customer Service Rep Fall River, MA, US 1 Attachments

6 days ago Requisition ID: 1746

Salary Range: $19.00 To $23.00 Annually

Universal Banker (Full-Time)

BayCoast Bank – Stafford Rd Branch - Fall River

Empower Your Career with BayCoast Bank

With over 175 years of service, BayCoast Bank is a trusted community partner across Southeastern Massachusetts and Rhode Island, with more than 25 branches. We are committed to delivering innovative banking solutions while maintaining a strong focus on community and customer relationships.

At BayCoast, we believe exceptional service starts with our people. Our core values—take pride in what we do, believe that what we do is important, care about people, and maintain a positive attitude—guide everything we do.

Position Overview

The Universal Banker is the face of BayCoast Bank, responsible for delivering high-quality service and building long-lasting customer relationships. This role combines customer service and transactional banking functions, supporting both new and existing customers with their financial needs.

Working under the direction of the Branch Manager, you’ll provide personalized financial solutions, process transactions, open accounts, and identify opportunities to help customers achieve their goals.

Key Responsibilities

Customer Experience & Service :
- Deliver professional, friendly, and efficient service
- Respond to customer inquiries and resolve issues
- Educate customers on banking products

Business Growth Initiatives & Relationship Building :
- Identify customer needs and recommend products
- Generate referrals across business lines
- Contribute to branch goals

Banking Operations :
- Open accounts and assist with loan applications
- Process teller transactions and balance accurately
- Perform account maintenance and issue debit cards

Team Collaboration :
- Participate in training and marketing initiatives
- Support branch operations and cross-training

Qualifications

- High school diploma or equivalent requirement
- Minimum 4 months of customer service experience
- Prior cash handling experience
- Strong communication and interpersonal skills
- Ability to obtain and maintain NMLS registration

- Bilingual: Spanish/Portuguese a plus but not required

- Ability to lift up to 50 lbs
- Flexibility to work evenings/weekends
- Reliable transportation required

Employee Benefits

- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Educational assistance
- Tuition assistance
- Defined Benefit Pension Plan
- Employee banking perks
- Career advancement opportunities

Our Mission

To provide exceptional service and solutions for our community.

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