Head of Client Experience
Confidential
Head of Client Experience
About the Company
Travel company delivering exceptional experiences for travelers, advisors, and partners.
Industry
Leisure, Travel & Tourism
Type
Privately Held
About the Role
The Company is in search of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional experiences for travelers, travel advisors, and partners. The successful candidate will be responsible for leading the service organization, coaching team members, resolving escalated customer issues, and driving operational improvements. A key aspect of the role is the ability to understand the personal, time-sensitive, and high-stakes nature of travel, and to ensure that the service provided reflects this understanding. The Head of Client Experience will also be tasked with developing and implementing customer service processes, training programs, and SOPs, as well as utilizing various customer support and CRM tools. Applicants for the Head of Client Experience position at the company should have a minimum of 6-10 years' experience in a relevant customer-facing leadership role, with a preference for those with a background in the travel, hospitality, or related industries. The role requires a candidate with a proven track record in leading service operations, managing escalated customer concerns, and a strong analytical ability in using metrics and operational reporting. Experience in developing and implementing customer service processes, as well as a passion for travel and hospitality, are also essential. The ideal candidate will have a hands-on management style, be adept at problem-solving, and have the ability to remain calm in time-sensitive situations. Familiarity with AI-assisted customer service tools and experience in leading remote teams are considered a plus.
Functions
- Operations
- Marketing
$89.25k - $133.88k
...Customer Success organization. Supports the Implementations team for client onboarding readiness, ensuring teams and clients are prepared... .... Serves as a senior role on the team, bringing industry experience and mentorship of associate-level team members. Stays ahead of...SuggestedFull timeContract workWork at office- ...Guest Experience Specialist Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day! A GES is the ambassador...SuggestedFull timeImmediate startFlexible hoursShift workNight shiftWeekend work
The Escape Game
San Antonio, TX5 days ago $22.5 per hour
...work weekends and holidays. Valid driver’s license required. Hourly wage: $22.50. The role supports Owners/guests by coordinating experiences and events to create memorable vacation moments with care and inclusivity. The position requires lifting up to 10 lbs,...SuggestedHourly payShift workWeekend workDay shiftAfternoon shiftHYATT Hotels
San Antonio, TX20 hours ago$104k - $172k
...workplace. AP has diligently built a strong foundation of expertise, experience and exceptional results. We continually invest in our talented... ...Adolfson and Peterson Construction is currently hiring for a Client Manager / Business Development. This role will develop and...SuggestedFull timeFor contractorsCurrently hiringFlexible hours$19 - $23.75 per hour
...General Description As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience...SuggestedHourly payShift workJCPenney
San Antonio, TX4 days ago- General Description:As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering com
JCPenny
San Antonio, TX4 days ago - ...maintaining high standards of efficiency and customer satisfaction. This role requires strong communication skills, previous hotel experience, and the ability to manage multiple tasks effectively. Join our team to enhance guest experiences at our beautiful hotel! #J-1880...
Highgate Hotels
San Antonio, TX1 day ago - Guest Experience Manager San Antonio, TX Who We Are Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development... ...management, operation, and development. We take care of our clients, business partners and each other as family, within a culture...Contract workTemporary workWork at officeFlexible hoursNight shift
Zachry Hotels, LLC
San Antonio, TX2 days ago $121k - $240k
...across the organization to proactively identify and mitigate risk. Skills You Must Have: Bachelor's degree or equivalent experience; Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise...Work experience placementFlexible hoursReltio
San Antonio, TX4 days ago- ...The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted advisor and long-term partner to our... ...and drive measurable business impact. Required Experience ~2-4 years of experience in Customer Success Management...Visa sponsorshipFlexible hours
TrueLoyal
San Antonio, TX4 days ago - ...or Guest Services Clerk at the Residence Inn in San Antonio, TX. You will be at the hub of guest interaction, delivering welcome experiences from arrival to departure. Be proactive, responsive, and caring to ensure guests feel supported throughout their stay. Responsibilities...
- The Guest Experience Manager is responsible for leading the resort's overall guest experience strategy, service recovery efforts, and Manager... ...overall guest satisfaction scores. Partners with Department Heads to create action plans addressing guest experience deficiencies...Immediate startShift workWeekend work
- ...of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾... ...communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
San Antonio, TX13 hours ago - ...customer success platforms. Collaborate with Customer Success, Sales, Marketing, and Support teams to deliver a seamless customer experience. Track outreach performance and contribute ideas to improve customer engagement. Requirements Required...Internship
eSkill
San Antonio, TX1 day ago - ...relationships with shareholders, advisors, and internal teams to ensure service quality. The ideal candidate has 2+ years of leadership experience in a call center, strong communication skills, and a customer-focused mindset to drive process improvements and team performance....
AllianceBernstein L.P
San Antonio, TX19 hours ago - ...delivery teams and the DHA. Your focus will be on the customer experience by structuring communication to ensure proper follow through,... ...teams to make sure successful delivery of results and assist clients throughout the full lifecycle of problem resolution. You will...Temporary workFor contractorsLocal area
NTT DATA
San Antonio, TX19 hours ago - ...programs tailored for high-net-worth individuals. Recognized for its client-centered approach, NFA is committed to fostering the financial... ...planning, asset management, and investment strategies Experience in client onboarding, account review, and portfolio management...Full time
National Financial Alliance
San Antonio, TX3 days ago $60k - $80k
...Clayton Services is searching for a Client Services Manager to join a well-established financial services organization in San Antonio... ...Assist with office operations and ensure a professional client experience Monitor advisor licensing and registration requirements Support...Work at officeClayton Holdings
San Antonio, TX3 days ago$15 - $18.69 per hour
...Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The... ...Skills €¢ Priority Setting €¢ Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one...Hourly payMinimum wageFull timeTemporary workPart timeFlexible hoursShift workBanfield
San Antonio, TX3 days ago$104k - $172k
...Client Manager / Business Development Adolfson and Peterson Construction is currently hiring for a Client Manager / Business Development... ...: History of progressively more responsible leadership experience and proven results including: Bachelor's degree in business,...For contractorsCurrently hiringFlexible hours- ...and service excellence. The ideal candidate will have management experience in the hospitality industry and possess strong customer service... ...managing staff, preparing financial reports, and cultivating client relationships while maintaining LAZ Parking's high service standards...
- &##128313;Provide life insurance and financial protection solutions to families and individuals &##128313;Educate clients on policies that prevent financial disaster during times of loss &##128313;Manage your own book of business through virtual appointments - Use our...Full time
Globe Life: Moore Organizations
San Antonio, TX4 days ago $17.5 per hour
Country USA State Texas City San Antonio Descriptions & requirements About the role: As a Third-Shift Customer Service Representative for TQL, you'll be the critical link between our sales teams and transportation partners. In this fast-paced, entry...Hourly payH1bWork at officeShift workTotal Quality Logistics
San Antonio, TX20 hours ago$100k
...Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products...Local areaSlice Merchant Services
Leon Valley, TX4 days ago- ...Are you our new colleague? We’re looking for a Client Development Manager. how you will contribute You'll be a key player in driving... ...background 2+ years of B2B sales and/or 3+ years of professional experience. A degree in Business Administration is highly desirable....
Randstad North America
San Antonio, TX1 day ago - ...seeking a Customer Service Supervisor to lead cashiering, returns, and basic cash office tasks while delivering exceptional shopping experiences. You will train and develop Customer Service Associates, supervise daily workload, and ensure adherence to company policies and...Work at office
Floor & Decor
San Antonio, TX1 day ago - ...Burlington Stores in San Antonio, TX seeks a Full-Time Customer Experience Lead to drive front-end operations and lead associates during shifts. You will help ensure the sales floor is organized, stocked, and ready to serve customers, while modeling Burlington's customer...Full timeShift work
Burlington Stores
San Antonio, TX1 day ago $14 - $14.5 per hour
...price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs....Hourly payTemporary workLocal areaHome officeFlexible hoursNight shiftThe TJX Companies , Inc.
San Antonio, TX15 days ago$13.5 per hour
...states. And we keep adding more sites! At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. By caring for our Teammates first, we ensure delighted customers, successful car washes, and exciting growth...Hourly payWork experience placementGO Car Wash
San Antonio, TX1 day ago- ...Customer Service Lead Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team. At Serenity, we’re building high-impact teams and transforming the way people experience well-being. You Know How to Serve. We’ll Teach You How to Guide...Full time
Serenity Healthcare, LLC
San Antonio, TX13 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Client Experience. Be the first to apply!
