Head of Client Experience
Confidential
Head of Client Experience
About the Company
Travel company delivering exceptional experiences for travelers, advisors, and partners.
Industry
Leisure, Travel & Tourism
Type
Privately Held
About the Role
The Company is in search of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional experiences for travelers, travel advisors, and partners. The successful candidate will be responsible for leading the service organization, coaching team members, resolving escalated customer issues, and driving operational improvements. A key aspect of the role is the ability to understand the personal, time-sensitive, and high-stakes nature of travel, and to ensure that the service provided reflects this understanding. The Head of Client Experience will also be tasked with developing and implementing customer service processes, training programs, and SOPs, as well as utilizing various customer support and CRM tools. Applicants for the Head of Client Experience position at the company should have a minimum of 6-10 years' experience in a relevant customer-facing leadership role, with a preference for those with a background in the travel, hospitality, or related industries. The role requires a candidate with a proven track record in leading service operations, managing escalated customer concerns, and a strong analytical ability in using metrics and operational reporting. Experience in developing and implementing customer service processes, as well as a passion for travel and hospitality, are also essential. The ideal candidate will have a hands-on management style, be adept at problem-solving, and have the ability to remain calm in time-sensitive situations. Familiarity with AI-assisted customer service tools and experience in leading remote teams are considered a plus.
Functions
- Operations
- Marketing
$128k - $252.5k
...transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and... ...travel 50%, on average, is based on the work you do and the clients and industries/sectors you serve.Must be legally authorized to...SuggestedLocal area$55k - $60k
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$126k
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...Customer Success organization.Supports the Implementations team for client onboarding readiness, ensuring teams and clients are prepared... ...success.Serves as a senior role on the team, bringing industry experience and mentorship of associate-level team members.Stays ahead of...Contract workWork at office- ...environments, and cares deeply about hiring quality, speed, and candidate experience. What you’ll do Problem: The founder is managing the Customer... ...of contact for Customer Success Who you are Been VP of CS or Head of CS for other VC-backed B2B startups that sell to mid-market...Hourly payRemote workFlexible hours
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$15 per hour
...a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over...Hourly payLocal areaFlexible hoursNight shiftWeekend workAfternoon shift- ...Description The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted advisor and long-term... ...utilization and drive measurable business impact. Required Experience ~2-4 years of experience in Customer Success Management, Strategic...Visa sponsorshipFlexible hours
$104k - $172k
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- ...or Guest Services Clerk at the Residence Inn in San Antonio, TX. You will be at the hub of guest interaction, delivering welcome experiences from arrival to departure. Be proactive, responsive, and caring to ensure guests feel supported throughout their stay. Responsibilities...
- Description: The Client Success Manager serves as the primary advisor and advocate for Managed Services clients, building strong... ...technology, and business goals while ensuring exceptional customer experiences and successful results. What You'll Do Build trusted...Temporary workWork at officeLocal areaRelocation
$80k - $110k
...centric design and innovative technology to deliver an effortless experience for employers and account holders alike. Our modern HSA is... ...and external customers. Skills & Experience - 2+ years of client facing experience. - Exceptional level of customer support to...Full timeRemote workFlexible hours$70k - $80k
...handoff to technical teams when needed. Identify recurring issues and surface insights to improve internal processes and customer experience. Monitor customer usage data to identify trends and potential risks. Contribute to customer health reporting and flag at-risk...Work at officeLocal areaRemote workWorldwideFlexible hours- Client Accounting Services (CAS) ManagerPosition OverviewThe Client Accounting Services (CAS) Manager will lead delivery of outsourced... ...is strongly valued.5+ years of progressive accounting experience with substantial exposure to Client Accounting Services, outsourced...
$169.5k - $305.8k
...innovation. Our advanced 5G network delivers outstanding wireless experiences for those who demand quality and value.Be dynamic. Sell big.... ...the wireless industry, and unlock your true potential.As a Client Partner, Enterprise Sales, you will be responsible for crafting...Full timeContract workTemporary workPart timeWork experience placementLocal areaFlexible hours- Massage Heights in San Antonio area seeks a Guest Service Manager to deliver exceptional guest experiences, manage bookings, and drive memberships. The role focuses on welcoming guests, processing payments, and promoting services in a fast-paced, team-driven environment...Flexible hours
- JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, and coordinate accurate appointment scheduling in our salon. You will combine warm, professional service with solid product knowledge to guide guests toward retail...
$167.3k - $278.9k
Position Summary Client Relationship Executive (CRE) - Auto/Consumer - Sales Vice President, Strategic Relationship ManagementAre... ...Qualifications* Bachelor’s degree* 10+ years of professional experience* 5 years’ minimum experience in the Automotive Industry selling...Visa sponsorshipShift work- ...customer success platforms. Collaborate with Customer Success, Sales, Marketing, and Support teams to deliver a seamless customer experience. Track outreach performance and contribute ideas to improve customer engagement. Requirements Required Qualifications 0-2 years...Internship
- ...Aston Carter is seeking a Client Success Associate in San Antonio, TX to support a portfolio of healthcare client accounts and drive retention and growth. The role emphasizes collaboration, problem-solving, and data-driven insights within a mission-driven environment....
$104k - $172k
...Client Manager / Business Development Adolfson and Peterson Construction is currently hiring for a Client Manager / Business Development... ...: History of progressively more responsible leadership experience and proven results including: Bachelor's degree in business,...For contractorsCurrently hiringFlexible hours$45k - $65k
...Position Summary: As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding our commitment to exceptional service. Responsibilities: Understand client...Remote work- Third-Shift Customer Service Representative As a third-shift customer service representative for TQL, you'll be the critical link between our sales teams and transportation partners. In this fast-paced, entry-level role, you'll ensure shipments stay on track by handling...Shift work
- ...programs tailored for high-net-worth individuals. Recognized for its client-centered approach, NFA is committed to fostering the financial... ...planning, asset management, and investment strategies Experience in client onboarding, account review, and portfolio management...Full time
- ...continuous growth, FCE Benefit Administrators, Inc is seeking a Client Relationship Manager to join our dedicated Client Services Team... ...offer administration solutions to enhance the overall client experience. Annual Renewals: Strategize and collaborate with Account Management...For contractorsWork at officeLocal area
$165k - $198k
...in Prospects about Digital/DevSecOps/AI transformation journey and talk through the best practices, drawing upon personal lived experience as a technical leader and software engineering / devops veteran About You 5+ years of experience in a technical sales, professional...Local areaImmediate startRemote workFlexible hoursShift work- ...Client Development ManagerPRC Resources is seeking a Client Development Manager to build relationships with prospective clients and... ...Resources brand with professionalism and integrity.Qualifications:Experience in business development, recruiting, account management,...Base plus commission
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