Systems Engineer I

Systems Engineer

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

We are seeking a motivated Systems Engineer to assist with the day-to-day development, administration, and support of technical platforms, including software, network, hardware, and database environments. In this role, you will collaborate with cross-functional teams, help troubleshoot technical issues, and contribute to the reliability, efficiency, and effectiveness of the organization's technology platforms.

What You'll Do

• Perform basic platform administration tasks, including installations, patches, configuration, and backups.
• Assist in monitoring platform performance and availability.
• Follow standard operating procedures to support platforms and help resolve incidents.
• Participate in troubleshooting efforts under the guidance of more senior engineers.
• Maintain system documentation, including inventory and configuration records.
• Execute routine maintenance activities to support overall system health.
• Participate in team meetings and contribute to knowledge sharing.
• Support compliance with security and operational policies.

Qualifications

Education

• Bachelor's degree in Computer Science or a related field required.
• Relevant experience may be considered in lieu of a degree.

Experience

• 1-3 years of knowledge or experience in systems engineering or system administration required.
• Experience with Windows-based website hosting or administration preferred.

Knowledge, Skills, and Abilities

• Basic understanding of operating systems, including Windows and Linux.
• Familiarity with networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.
• Basic understanding of data structures and database systems.
• Ability to follow documented procedures and contribute to team projects.
• Basic scripting skills, such as PowerShell, Bash, or Python.
• Understanding of system monitoring concepts and basic troubleshooting techniques.
• Strong problem-solving skills and attention to detail.
• Ability to document processes and maintain accurate records.
• Willingness to learn new technologies and tools.

Working Conditions

• Hybrid role with onsite work required; candidates should be flexible based on weekly or monthly business needs.
• Monday–Friday schedule during Eastern business hours.
• On remote workdays, employees must work from a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using Mass General Brigham-provided equipment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.