Trainer II (Revenue Cycle - Epic Platforms) Patient Accounting Revenue Enhancements-Corporate-Full-Time-Days - Hybrid

Trainer II (Revenue Cycle – Epic Platforms) Patient Accounting Revenue Enhancements-Corporate-Full-Time-Days- Hybrid

The Revenue Cycle Trainer II is responsible for delivering training and workflow education related to Epic revenue cycle applications and revenue cycle operations across the Mount Sinai Health System. This role partners with operational leadership and Epic application teams to support staff onboarding, continuing education, workflow optimization, and system updates

• Facilitate instructor-led, virtual, and one-on-one training sessions for revenue cycle staff across Epic applications.
• Develop and execute training and education programs supporting front-end, mid-cycle, and back-end revenue cycle workflows.
• “Build course content via Easy generator application for end-user access of self-guided revenue cycle training modules and course assessments on PEAK.”
• Deliver onboarding programs for new hires and cross-training for existing staff.
• Utilize Epic training environments including Playground and Hyperspace for hands-on instruction.
• Ensure training sessions align with adult learning principles and operational workflows.
• Provide training support across Epic applications including Prelude, Cadence, Grand Central, Resolute PB/HB, Claims & Remittance, Charge Router, Charge Capture, MyChart, Reporting Workbench, Radar, and Cogito.
• Develop, maintain, and update training manuals, workflow guides, job aids, tip sheets, presentations, and eLearning content.
• Ensure educational materials reflect current Epic system build, workflow changes, and operational updates.
• Support curriculum development for new implementations, upgrades, and workflow enhancements.
• Coordinate onboarding and continuing education programs for revenue cycle staff.
• Conduct competency assessments and provide retraining based on workflow gaps, audits, or operational trends.
• Monitor training effectiveness through performance metrics, observations, and staff feedback.
• Identify opportunities for workflow improvement and targeted educational support.
• Partner with Revenue Cycle leadership to identify operational needs, workflow changes, and training opportunities.
• Support operational initiatives focused on improving clean claim rates, denial reduction, accounts receivable performance, and point-of-service collections.
• Participate in operational meetings and provide workflow and training support.
• Support Epic upgrades, system enhancements, testing validation, and go-live initiatives.
• Communicate workflow and system updates to end users across departments.
• Ensure training content aligns with CMS, HIPAA, payer guidelines, and organizational policies.
• Reinforce accurate documentation, billing, coding, and reimbursement practices.
• Maintain training documentation, attendance records, competency tracking, and educational compliance records.

• Bachelors' degree in Healthcare Administration, Business, Education, or related field, or equivalent experience
• 3?5 years of healthcare revenue cycle experience required.
• 2+ years of training or instructional experience preferred.
• Experience developing eLearning or training content preferred.
• Knowledge of adult learning methodologies and instructional design principles preferred
• Epic certification(s) in Prelude, Cadence, Resolute PB/HB, or Grand Central preferred

General Skills

• Must be highly skilled in oral and written communications. Requires strong interpersonal skills, and the ability to work well with clients and IT personnel. Ability to pay strong attention to details. Able to work in fast-paced environment. Flexibility to work across multiple sites.

Non-Bargaining Unit, AVR - Patient Accounting Revenue Enhancements-Com - BI, Mount Sinai Beth Israel

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $74500 - $111805 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.