IT Applications Analyst

Location: Ocala, FL

Description

The IT Applications Analyst is primarily responsible for the implementation, maintenance, and security of software applications and the servers they reside on. This role involves creating detailed reports for customers using SQL, PowerBI, and other database technologies. The analyst will work closely with vendors and administrators for application troubleshooting and updates and coordinate with internal IT teams and agency personnel to ensure seamless integration and maintenance.

Examples of Duties

Duties:
A. Abide by the "Law Enforcement Code of Ethics."
B. Install, configure, and maintain software applications across the organization to ensure they are up to date and secure.
C. Provide day-to-day support for software applications, resolving user issues and ensuring smooth operation.
D. Monitor application performance and stability, identifying and addressing potential problems.
E. Coordinate with internal IT teams and agency personnel for application updates, maintenance, and system enhancements.
F. Develop detailed reports for customers using a variety of technologies.
G. Support the operations and upkeep of agency database systems.
H. Develop and deliver training sessions and materials to educate users on new and existing applications.
I. Create and maintain comprehensive documentation for applications.
J. Implement and maintain security measures to protect applications and data from unauthorized access and vulnerabilities.
K. Ensure compliance with relevant security policies, regulations, and licensing requirements.
L. Liaise with software vendors for support, upgrades, and licensing.
M. Keep up to date with the latest trends and best practices in application and database management.
N. Make recommendations for improvements and upgrades to software applications.
O. Assist in the evaluation and selection of new software and tools to enhance business processes and support organizational growth.
P. Develop and implement automation scripts and tools to streamline application management and improve operational efficiency.
Q. Consistently creates and keeps tickets up to date. Information put into tickets is accurate.
R. Maintain accurate inventory and track assets through their lifecycle. Provides up to date and accurate assessments of licensing, usage buffers, service life, and support contracts.
S. Perform other related duties, as assigned, including modified schedule or temporary re-assignment during declared emergency or activations, as determined by the Sheriff.







JOB STANDARDS:
Demonstrates customer service. No ongoing pattern of negative feedback. Maintains responsive and solution focused communications with all users.
Applies a security first approach in all duties. Follows least privilege principles and reports anomalies. Actively participates in security response efforts. Successfully completes security and phishing tests.
Demonstrates respect toward peers and managers. Addresses disagreements professionally. Does not undermine leadership or colleagues. Maintains a positive and collaborative attitude within the IT department. Communicates effectively with stakeholders, peers, and vendors. Keeps others informed on status and impacts of work. Assists peers and contributes to team improvement. Participates and can be depended upon in emergency after-hours situations.
Stays focused and delivers high quality work on time and meets deadlines. Proactively prevents delays and removes roadblocks. Consistently plans and prioritizes tasks so that meaningful work is always in progress. Shows initiative to learn new technologies and practices. Demonstrates capacity to read documentation and apply new knowledge independently. Strives to be a subject matter expert.
Keeps IT systems and spaces clean and maintained. Prevents and actively seeks to reduce technical debt. Ensures minimal system downtime through architectural and process improvement.
Delivers maintainable and reliable solutions to improve system functionality, performance, and stability. Solves complex problems with precision, even under pressure. Shows commitment to the profession by always maintaining a high standard of technical competence and a drive to continuously exceed expectations in our sector.

Typical Qualifications

JOB PREREQUISITES:
Associate's degree in a related field or equivalent experience.
Relevant certifications such as CompTIA A+, Network+, or equivalent are preferred.
Knowledge of Windows Server deployment, maintenance, administration, and security.
Experience in installing, configuring, and maintaining software applications.
Understanding of the principles associated with database maintenance and administration.
Knowledge pertaining to SQL and Power BI.
Employers conducts a Criminal Background Screening and Drug Screening.
Flexibility to work extended hours, nights, weekends, and participate in an on-call rotation as required.







JOB REQUIREMENTS:
Maintain a valid Florida driver's license for required travel.

Supplemental Information

PHYSICAL AND DEXTERITY REQUIREMENTS: ADA
Requires medium to heavy work that involves walking or standing a significant amount of the time, exerting from 20-50 pounds of force on a recurring basis, and skill, adeptness, and speed in the use of fingers, hands, or limbs on repetitive operation of mechanical and electronics, office equipment, machines or tools within narrow to moderate tolerances or limits of accuracy. See and hear at normal range. Ability to sit at a desk and view a display screen for extended periods of time. Speak, read, write, and understand English fluently. Ambulate independently.







WORKING CONDITIONS:
Both indoor and open shop environments. Some amount of time may be spent in buildings or vehicles with uncontrolled climate conditions. Exposure to possible electrical hazards. Routine lifting of objects up to fifty (50) pounds. Normal daytime hours, but subject to being called out, and may be required to work overtime when necessary.




The duties, prerequisites and job requirements listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.







ENVIRONMENTAL HAZARDS:
The job requires inside and outside work; ability to tolerate inclement weather. Possible exposure to extreme noise levels, bright or dim light, hazardous materials and conditions, traffic, moving machinery, electrical shock and working above the ground or floor level on ladders or on roofs or platforms and or exposure to office related dust, fumes, and odors.







SENSORY REQUIREMENTS:
The job requires normal visual acuity and field of vision, hearing, speaking, color perception, sense of taste, sense of smell, depth perception and texture perception.







We are an Equal Opportunity Employer. ADA requires we provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.







VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for career Service vacancies and are encouraged to apply. Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement.




Nothing in this job description prevents management from assigning different or additional duties or modifying the job description at any time.