Senior Technical Account Manager

Position: Senior Technical Account Manager Location: Remote US THE OPPORTUNITY As the Senior Technical Account Manager at Xactly Corporation, you will be part of a high-performing team that shapes the future of customer success by managing a portfolio of production customers. You will serve as a Strategic Advisor, collaborating with customers to facilitate crucial decision-making to optimize business processes and foster high product adoption. You will be responsible for: Strategic Advisory: Participating in the customer’s planning process and collaborating to drive sustainable growth. Technical Excellence: Leading and implementing plan configuration changes in Xactly Incent and coordinating configurations for the entire Xactly SPM Product Suite for up to 10 customers. Implementation Management: Driving the project delivery lifecycle, encompassing requirements definition, documentation, system configuration, and coordinating User Acceptance Testing (UAT). Escalation & Advocacy: Acting as a primary point of contact for escalations and serving as the advocate on the Customer’s behalf within Xactly Product Management. Lead and Mentor: Overseeing the work of others as a functional lead, mentoring new hires, and identifying process gaps to raise the bar for the team. THE TEAM Xactly’s Professional Services team is a mix of consultants, compensation experts, and sales professionals from a plethora of industries including SaaS, consulting, financial services, and management consulting. They’re a group of driven, highly motivated, self-starters who have the ability to adapt quickly and thrive in a fluid start-up culture. Client interactions will typically be at the Director level and above at companies who expect a high level of customer service. THE SKILL SET Experience: 6-10 years of experience in Technology Consulting, Business Analysis, or related fields. Domain Expertise: Prior experience with the Sales Performance Management (SPM) domain is required; compensation domain background is preferred. Product Proficiency: Prior experience implementing Xactly Products (Incent, Connect, and Extend) is strongly preferred. Technical Skills: Deep understanding of SDLC, RDBMS data structures, and database concepts. Strong SQL development skills and experience with programming languages within a business application. Leadership: Ability to work independently as a functional and engagement lead, overseeing the work of others while driving customer outcomes. Soft Skills: Outstanding service-orientation with strong interpersonal, communication, and analytical problem‑solving skills. Education: Bachelor's degree or equivalent experience. BENEFITS & PERKS Comprehensive insurance coverage (including pet insurance!) Flexible time off and sick days Short-term disability, long-term disability, maternity and parental leave Gym/fitness reimbursement and tuition reimbursement Flexible savings account & Health savings account Paid holidays and up to 3 days paid community and volunteer leave Life and AD&D insurance. 401(k) Retirement Savings Plan Access to wellness program (Grokker, EAP, quarterly wellness webinars) Employee discount program Additional voluntary benefits such as pet insurance, critical illness, accident insurance, hospital indemnity, and legal plan Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential. #J-18808-Ljbffr