Helpdesk Technician

Job Description 12 Month Contract - Annual renewal Onsite Role Level 2 Helpdesk Description: The Helpdesk Analyst provides technical support to our end-users through our telephone support line and the use of BeyondTrust (Bomgar) remote support tool. The Helpdesk Analyst must have excellent customer service and troubleshooting skills and the ability to learn new technologies and applications. Responsibilities Reset passwords Diagnose login problems Creation of Exchange on-premises mailboxes and Office 365 mailboxes, shared calendars Adding users to security groups Creation and support of Pulse Secure VPN accounts Create tickets in ServiceNow and reassign tickets to other appropriate groups if issue cannot be resolved by Helpdesk Perform remote troubleshooting through diagnostic techniques Communicate and resolve technical problems with non-technical users Reassign tickets to appropriate groups if issue cannot be resolved by Helpdesk Solid understanding of Microsoft Exchange 2016, SharePoint, Teams and Active Directory Provide assistance on supported devices, such as mobile phones and tablets Top Skills Windows and Mac OS O365 Active Directory Tier 2 or Level 2 Support Qualifications 5+ Years of IT Experience Covid Vaccination Background Check Interview 1 step Panel (Will be 2 steps if scheduling doesn't work out) #J-18808-Ljbffr 6AM City, LLC