Patient Service Representative

Patient Service Representative

Pride Health is hiring a Patient Service Representative for one of its clients in NYC, New York, 10029 .

This is a 24-Week contract with the possibility of extension with competitive pay and benefits.

Job Title: Patient Service Representative

Pay Rate: $18- $20 per hour

Location: NYC, New York

Schedule: Shift: 7 hours a day/ 35 hours per week

Contract Length: 24 Weeks

Job Summary

We are seeking a detail-oriented and customer-focused Patient Service Representative to support daily front office operations within a busy physician practice or medical office environment. This role serves as the first point of contact for patients both in person and over the phone, ensuring excellent customer service while maintaining accurate patient information, scheduling, and HIPAA compliance.

The ideal candidate will have prior physician practice or medical office insurance verification experience, strong communication skills, and the ability to multitask in a fast-paced healthcare environment.

Key Responsibilities

• Greet patients in person and via telephone in a professional and courteous manner
• Verify and update patient demographics and insurance information
• Confirm physician participation with patient insurance plans
• Schedule and confirm patient appointments
• Obtain referrals and insurance authorizations as required
• Collect co-pays and process payments following cash-handling procedures
• Maintain HIPAA compliance and protect patient confidentiality
• Communicate patient arrivals and appointment updates with clinical staff
• Answer incoming calls and provide excellent telephone support
• Monitor waiting room flow and communicate delays or wait times to patients
• Assist patients with medical records request procedures
• Perform data entry, simple charge entry, and administrative support tasks as needed
• Conduct reminder calls for upcoming appointments
• Support additional front office duties as assigned

Required Qualifications

• High School Diploma or GED required
• Minimum 1 year of physician practice or medical office experience required
• Experience with insurance verification and patient scheduling
• Knowledge of HIPAA compliance standards
• Strong keyboarding and data entry skills
• Excellent interpersonal, communication, and customer service skills
• Ability to work effectively in a fast-paced and changing environment
• English proficiency required (Read, Write, Speak)

Preferred Qualifications

• Experience with IDX or other Practice Management Systems
• Knowledge of medical terminology
• Prior front desk or patient registration experience in a healthcare setting

Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.