Hexagon EcoSys Application Support Engineer

Job Title: Hexagon EcoSys Application Support Engineer
Job Location: Remote
Job Type: Contract

Job Description:

Application Support & Administration

• Provide L1.5/L2 support for Hexagon EcoSys users and business stakeholders.
• Troubleshoot application issues and resolve incidents/service requests within SLA.
• Monitor application availability, performance, and scheduled jobs.
• Support month-end, forecast, and project reporting activities.
• Perform root cause analysis (RCA) for recurring incidents.

User Access & Security Administration

• Manage user onboarding/offboarding.
• Configure security roles, permissions, and workflows.
• Conduct periodic access reviews and audit compliance activities.
• Maintain user and role documentation.

System Configuration & Data Management

• Support configuration of business rules, workflows, forms, and templates.
• Validate and troubleshoot project financial data.
• Support data imports, exports, and reconciliation activities.
• Ensure data quality, integrity, and governance standards.

Integration Support & Vendor Release Management

• Coordinate with Hexagon support teams for product issues.
• Manage application patches, upgrades, and enhancement deployments.
• Track vendor cases through closure.

Documentation

• Create and maintain SOPs, KB articles, support procedures, and runbooks.
• Maintain application inventory and configuration documentation.
• Support audits and compliance initiatives.

Required Technical Skills

Mandatory

• Hexagon EcoSys application support or administration experience.
• Project Controls and Capital Project Management processes.
• Cost Management and Forecasting concepts.
• Incident, Problem, and Change Management.
• SQL query and database troubleshooting.
• Application security and user access administration.
• ITIL Service Management processes.
• Strong troubleshooting and analytical skills.

Skills

Mandatory Skills : GeoBIM Development and Automation, GeoBIM Project Lifecycle Management