MANAGEMENT ASSISTANT

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Responsibilities You will archive electronic documents to maintain an organized and accessible computerized database. You will verify completeness of service work performed to confirm the accuracy of the work order database. You will generate queries in an automated system to provide requested reports. You will maintain historical records of all local telephone service work orders. You will draft or update instructions or standard operating procedures (SOPs). Requirements Conditions of Employment Qualifications TO QUALIFY FOR THE GS-06 Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1.) Receiving and processing physical facilities repair and/or maintenance customer service requests by phone and e-mail with minimal assistance; 2.) Using quality customer service to obtain relevant information regarding maintenances, repairs, and resources needed to complete requests; 3.) Utilizing automated systems and other applicable databases to record, review, and correct work orders, requests, and reports under higher-graded employees; 4.) Evaluating and categorizing various types of service requests to accurately classify work orders. TO QUALIFY FOR THE GS-07 Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1.) Receiving and processing physical facilities repair and/or maintenance customer service requests by phone and e-mail; 2.) Using quality customer service to obtain relevant information regarding maintenances, repairs, and resources needed to complete requests; 3.) Utilizing the asset management system MAXIMO, and other applicable databases to record, review, and correct work orders, requests, and reports; 4.) Evaluating and categorizing various types of service requests to accurately classify work orders. Additional qualification information can be found from the following Office of Personnel Management website: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This announcement uses the DHA for Certain Personnel DHA (a) Maintenance Activities direct hire authority to recruit and appoint qualified candidates to positions in the competitive service. A 40 hour work week is typical for this position. This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required. Physical Demands: Duties are generally performed sitting for extended periods of time using various computer and communication technologies. However, there may be some walking; standing; bending, carrying of light items such as papers or books. No special physical demands are required to perform the work. Work Environment: Work is typically performed in an office environment involving everyday risks that require normal safety precautions typical of such places as offices, e.g. use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations. The work area is adequately lighted, cooled, heated and ventilated. This position is covered by the Department of Defense Priority Placement Program. Several vacancies may be filled. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.