Member Contact Center Agent - Spanish Required

Member Contact Center Agent - Spanish Required Job Category: Member Contact Center Requisition Number: MEMBE001919 Posted: May 11, 2026 Full-Time On-site Locations Meridian, ID 83642, USA Description Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the perfect candidate for our Member Contact Center Agent role at ICCU! ICCU’s mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email. Primary Responsibilities Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem‑solving skills. Providing general information to members about our Credit Union Services. Answering telephone calls and meeting performance metrics. Researching and correcting member account problems. Performing a wide range of member-generated transactions. Completing accurate case notes of member interactions and call history. Working and communicating effectively with team members. Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work. Required Qualifications A High School Diploma or GED. Good communication and interpersonal skills. The ability to maintain confidentiality of Credit Union records. Preferred Qualifications Knowledge of the Financial Industry. Prior Experience in a Customer Service role. This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20–40 pounds of office supplies, reach keyboards, and operate basic office machines. You must be eligible for membership at ICCU to obtain employment. Benefits Pay Starting at $19/hr Generous Paid Time Off 11 Paid Holidays Matching 401K AND Pension Tuition Reimbursement Employee Assistance Program Employee Wellness Program Paid Group Life and Disability Insurance Awesome Culture Business Discounts And More ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law. The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job. #J-18808-Ljbffr