Medical Practice Coordinator - Gastroenterology - Norwalk, CT

Medical Practice Coordinator - Gastroenterology - Norwalk, CT

The Practice Coordinator is responsible for providing leadership and oversight to their assigned medical practice in conjunction with practice leadership. The Practice Coordinator works with the providers and staff to optimize patient flow/processes, reduce errors, and improve access to service and enhance the patient experience. In addition, the Practice Coordinator will support the staffs ability to provide safe, efficient, and patient-centered care. The Practice Coordinator is responsible for assisting in managing and meeting key performance indicators related to growth, practice operations, patient access/experience, quality, and finance.

Responsibilities:

• Coordinates the day-to-day operations of the medical practice including oversight of clerical support staff and serves as a resource person to all staff.
• Participates in the development and implementation of short-term and long-term goals in conjunction with practice leadership to grow the business.
• Assists practice leadership in managing provider scheduling templates, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access to service based on health system standards.
• Participates in staff hiring process, SBAR development, staff orientation, performance reviews and any corrective action.
• Proactively solves problems, administrative issues, or patient complaints in a timely and effective manner.
• Assists with training and educating staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations.
• Assists with ensuring that all revenue cycle processes are clear and well-executed to support a positive patient experience as well as efficient and accurate billing.
• Participates in monthly meetings with providers and non-provider staff and communicates any practice or health system changes and solicits feedback from the team members.
• Works collaboratively with practice leadership to develop action plans for meeting or exceeding KPIs.
• Collaborates with practice leadership to manage expenses support for the operating budget.
• Assist practice leadership to manage and maintain medical practice physical plant, equipment, and inventory control.
• Assists with oversight of patient registration, check in, point of service collections and correction of practice management system entry errors in coordination with Revenue Cycle department.
• Provides assistance with scheduling new provider interviews, on-boarding, and any health plan credentialing activities, where applicable.
• Maintains and Model the Organization values.
• Fulfills and adheres to all compliance responsibilities related to the position.
• Performs other duties as required.

Education Skills Experience:

Requirements: Strong interpersonal, telephone and computer skills (Microsoft Office Suite required). Working knowledge of practice management and electronic medical record software systems. Knowledge of medical terminology preferred. Strong written and verbal communications skills. Ability to travel between practices as needed.

Salary Range: $19.54 - $37.94 Hourly