Administrative Assistant

Administrative Assistant - Intermediate SupportThe Pennsylvania State University Housing Assignment Office is seeking a candidate for an Administrative Assistant - Intermediate Support.The Housing Assignment Office manages on-campus housing at University Park for over 14,000 residents. The Administrative Assistant provides customer service to current and prospective students and their families. This position will perform complex tasks with minimal supervision.The successful candidate will be responsible for the following:Answer telephone calls; greet and refer visitorsManage the Housing Assignment Office email Inbox; monitor and respond to emails in a timely fashion and with accurate informationProcess and track housing accommodation requests, maintain approved accommodations databaseGenerate and process daily reports through various University systems, such as LionPATH, eLiving, iTwo, etc.Create and maintain files, databases, and reportsProcess payments through Point-of-Sale systemRespond to routine and moderately complex questions/issues concerning unit/University policies, processes, and procedures from internal and external contacts and ensure adherence to FERPA guidelinesContact different University departments and units to help assist student inquiriesRepresent Housing at Admissions or Housing eventsAssist with website content and maintaining web pages, review marketing materialMay assist in the supervision and training of students and assigned support staffSupport the planning and coordination of moderately complex projectsServe on various committees; prepare agendas, take and compose minutesServe as a resource to others on a variety of subjects including office equipment, software application usage, and information processing proceduresMay act as or support facilities coordinator and manage keys/key inventoryThe candidate must have excellent written and verbal communication skills, the ability to use good judgment when dealing with sensitive and confidential information, manage multiple tasks and deadlines, and demonstrate a genuine appreciation for working with diverse audiences in a team environment. The successful candidate must have excellent skills utilizing Microsoft Office programs such as Word, Excel, and PowerPoint.Minimum Education, Work Experience & Required CertificationsGeneral Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience Required Certifications: NoneAdditional Information:Normal work hours are on-site, Monday – Friday 8:00am – 5:00 pm, with additional evening and weekend work required as necessary for Housing and Admission events. There is an opportunity for a limited flexible work arrangement with this position.Salary & BenefitsThe salary range for this position, including all possible grades, is $40,608.00 - $58,836.00.Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.