Information Technologist III - VTC Facilitator

Information Technologist III – VTC Facilitator

Location: Fort Lee, VA
Clearance: Active Secret (Required)
Job Type: Full-Time | On-Site

Join the CASCOM G-6 team supporting secure and non-secure Video Teleconferencing (VTC) operations across T2COM classrooms and command environments. This role ensures reliable, secure, and seamless communication for training, leadership engagements, and mission coordination.

Responsibilities

• Provide daily operation and sustainment of Video Teleconferencing (VTC) systems and facilities
• Deliver desk-side support and instruction to users on proper use of VTC equipment and conferencing tools
• Train users on VTC system setup, operation, and best practices
• Utilize scheduling software to coordinate VTC sessions, ensuring proper alignment of participants, facilitators, and resources
• Perform pre-conference setup and testing, ensuring systems are fully operational prior to meetings or events
• Monitor and manage live VTC sessions to ensure continuous, high-quality, and disruption-free communication
• Operate crypto keying functions for secure video teleconferences in classified environments
• Assist users with access and operation of SIPRNET kiosks and secure communication systems
• Troubleshoot and resolve audio, video, network, and connectivity issues in real time
• Provide technical support and backup assistance to Cyber Security Division as required
• Coordinate with IT, AV, and network teams to escalate and resolve complex issues
• Document VTC activities, issues, and resolutions in approved ticketing and tracking systems
• Ensure all operations comply with DoD, Army, NETCOM, and local security policies and procedures

Required Experience

• Minimum of eight (8) years of client support in a Microsoft Windows-based environment.
• Eight (8) or more years in deploying systems in a Microsoft Windows environment.
• Three (3) or more years of specialized experience working in the Microsoft Windows environment supporting Windows Server 2019, Microsoft Exchange, Microsoft Forefront Threat Management Gateway (Forefront TMG), formerly known as Microsoft Internet Security and Acceleration Server (ISA), Share Point, SQL Server 2019 or current releases of all OS and applications.
• Knowledge of IT concepts, principles and methods.
• Knowledgeable in the use of software tools and processes to load software images on and configuration to manage the supported computers.
• Knowledge of PC architecture and hardware and software capability and configurations.
• Ability to operate all video teleconference systems and have knowledge of facilitation operations.
• Knowledge of crypto keying functions of equipment for secure video teleconferences.

Education / Certifications

• Bachelor’s Degree in Computer Science, Information Systems, or related field of study, or eight (8) or more years related experience.
• Security+ (IAT II) required

About nFocus Solutions
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.

At nFocus Solutions, we are committed to a diverse and inclusive workforce. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of innovation. nFocus Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.