Student Accounts Representative

Student Accounts Representative Reports To: Student Accounts Manager Status: Full-time, Non-Exempt, Hybrid Work Environment Range: $27.47 - $30.22 Founded in 1901, Brooklyn Law School is a distinguished, independent law school located in Downtown Brooklyn, New York. The Law School is seeking a Student Accounts Representative to join its Finance Office. The Law School's size, vibrant employee and student population, and commitment to training the next generation of lawyers and promoting social justice, will offer a candidate the opportunity to develop and diversify practical skills and participate firsthand in operating a successful educational institution. This position offers the opportunity to apply practical financial, analytical, and customer-service skills within a mission-driven academic environment. The Student Accounts Representative is the primary point of contact for assisting students with their student accounts and supports day-to-day accounts receivable operations. The role focuses on accurate execution of billing, payments, refunds, reconciliations, compliance, and high-quality student service. Reporting to the Student Accounts Manager, this position works closely with Finance, Registrar, Financial Aid, Admissions, Housing, Development, and other campus partners on transactions related to tuition, fees, financial aid, and other student receivables. Responsibilities include: Process authorized student and third-party payments in accordance with established procedures. Prepare routine billing and invoicing for tuition, fees, housing, and other assigned charges. Respond to high-volume student inquiries via email, phone, and virtual or in-person channels in a professional and student-centered manner. Perform assigned daily, weekly, and monthly reconciliations and escalate discrepancies as appropriate. Prepare documentation to support bank deposits and reconciliations in coordination with Finance and Accounting. Review account activity and assist in preparation of routine student refunds in accordance with established policies. Assist students in understanding financial impact of registration changes. Apply late fees and account adjustments per established policy. Assist with preparation and distribution of standard student account communications. Support escheatment-related documentation for unclaimed refunds. Maintain electronic documentation to support audits and compliance reviews. Identify recurring issues and recommend process improvements. Perform other related duties as assigned. Required: Experience in accounts receivable or customer-facing financial services; higher education experience preferred. Equivalent combination of education and progressively responsible experience. Strong accuracy in electronic data entry, reconciliation, and account analysis. Knowledge of school financial policies, banking practices, and applicable regulations. Strong analytical, organizational, and problem-solving skills. Ability to manage multiple priorities in a cycle-driven environment. Excellent written and verbal communication skills. Ability to work independently and escalate issues appropriately. Commitment to confidentiality and FERPA compliance. Comfort working in a hybrid, technology-enabled environment. Intermediate Excel proficiency; strong working knowledge of Word and Outlook. Preferred: Experience with ERP or student information systems; Ellucian Colleague preferred. Remote capabilities: This position is eligible for a hybrid schedule, requiring a minimum in-office presence of four (4) days per week during the academic year when classes are in session and during exam periods. During the summer and academic breaks, when classes are not in session and exams are not being administered, a minimum of three (3) days per week of in-office presence is required. Brooklyn Law School has an excellent benefits package that includes sick, personal and vacation paid time off, a generous retirement plan, dependent tuition scholarship Pre K- undergraduate college and additional summer Friday PTO. Affirmative Action/EEO statement It is the policy of Brooklyn Law School to be impartial in the treatment of all employees and applicants for employment without unlawful discrimination as to race, creed, religion, color, natural origin, citizenship status, gender, age, veteran status, disability, marital status, union affiliation, political affiliation, sexual orientation or preferences or any other legal protected status.